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Professional Summary

Specialising in team dynamics, office management and customer service excellence I pride myself in a long career in front-line service and team leadership. Working to high standards across well known and high performing businesses I am well respected in my roles.

Primarily working in office management, banking and telecommunications I am adaptable and looking for my next challenge.

Work Experience

2018current

Participant and Practice Lead

Everyday Independence

- Team supervision 
Appointment setting  
- Office management
Meeting chairperson 
- Business to business relationship management  
Branch finance
- Client liaison 
- New site sourcing and development 
- Training and mentoring new staff 
- Conference management 

20172018

Customer Service Specialist (Office Manager)

Wesley Uniting Employment Services

- Team supervision 
Appointment setting  
- Office administration 
Meeting chairperson 
- Business to business relationship management  
Statewide finance: wage subsidy transactions between Wesley and employers
- Client liaison 

20152017

Sales and Banking Consultant (Full Time)

Suncorp Banking Group
- Cash handling
- Customer service
- Team leadership 
- Team member training 
- Treasury 
-Policy and procedure development
- Sales
- Insurance
- Personal loans 
- General banking  and credit cards
20142015

Store Manager (Full Time)

Telstra Group

- Cash handling 
- Customer service 
- Leading and managing teams
- Team member training 
- Rostering 
- Recruitment 
- Stock management 

- Reporting (budget, profit & loss)
- Visual merchandising
- Customer feedback management
- Team KPIs 
- Staff performance management 
- Campaign management
- Face of marketing (radio and print)
20132014

Sales Team Leader - Multi Site (Full Time)

Telstra Group
- Cash handling  
- Customer service  
- Team leadership 
- Team member training  
- Stock management 
- Event floor management
-Visual merchandising 
- Customer feedback management
- Team KPIs  
- Campaign management
- Team motivation 
- Sales 
20122013

Sales Representative - Multi Site (Full Time)

Telstra Group
20102012

Sales and Service Assistant (Full Time)

Suncorp Banking Group
20092010

Store Manager (Full Time)

Mo's Mobile
20042009

Retail Sales Assistant - Multi Site (Full Time)

3 Mobile
19992001

ARMY Reserve (Part Time)

Australian ARMY
- Time management
- Organisation 
- Teamwork 
- Military foundation skills training
- Community projects 
- Team leadership
- Procedure and protocol
- Punctuality 

Achievements

2019
#Highest growth in the company for referrals 5 consecutive months

2017
#1 Sales ranking within the VIC/ SA/ WA/ TAS region - Suncorp Group 

2016
#9 Sales ranking within the VIC/ SA/ WA/ TAS regio - Suncorp Group
0% Variance in cash reconciling

2015 
0% Variance in cash reconciling
#4 national ranking net promoter score (customer service) 
32% increase in store revenue 

2014 
0 staff turnover (financial year) 
100% compliance score visual merchandising

Community Involvement

20062017

Team Captain/ Player

Gold Coast Cricket/ VTCA

Achievements: Association player of the year (2011, 2015), Association bowler of the year (2014, 2013, 2011, 2010), "Best and Fairest" (2009, 2015) 
Skills: Teamwork, motivation, team leadership, team dynamics, punctuality, organisation

20052015

Club Co-Founder

Tambourine Mountain Cricket Club

Achievements: Superleague Grand Final winner 2014, 2015
Skills: Direction, networking, business development 

19992017

Team Captain/ Player/ Umpire

Indoor Cricket Queensland/Indoor Cricket Victoria

Achievements: Super-league "Best and Fairest" 2002, Superleague player of the series division 1 (2003, 2005, 2017)
Skills: Teamwork, motivation, team leadership, team dynamics, punctuality, organisation, procedure and protocol 

Skills

Risk management
Stock control and budget managment
Specialist retail sales and service
Feedback management and troubleshooting
Team leadership
Customer service
Attention to detail
Microsoft office
Effective communication -- written and verbal
Banking compliance and regulatory requirements
Cash handling

Education

20032005

Certificate III Engineering (Boilermaking/ Welding)

TAFE Queensland

Successful completion of trade qualification as part of traineeship