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Customer Service ~ Sales ~ Team Leadership ~ Banking

Professional SUMMARY

Specialising in team dynamics and customer service excellence I pride myself in a long career in front-line service and team leadership. Working to high standards across well know and high performing businesses I am well respected in my roles. I am looking for my next challenge that will draw on my strengths in a team or teams with which I can thrive long term. 

Work History

2015Present

Sales and Banking Consultant (Full Time)

Suncorp Banking Group
- Cash handing
- Customer service
- Team leadership 
- Team member training 
- Treasury 
-Policy and procedure development
- Sales
- Insurance
- Personal loans 
- General banking  and credit cards
20142015

Store Manager (Full Time)

Telstra Group

- Cash handling 
- Customer service 
- Leading and managing teams
- Team member training 
- Rostering 
- Recruitment 
- Stock management 

- Reporting (budget, profit & loss)
-Visual merchandising
- Customer feedback management
- Team KPIs 
- Staff performance management 
- Campaign management
- Face of marketing (radio and print)
20132014

Sales Team Leader - Multi Site (Full Time)

Telstra Group
- Cash handling  
- Customer service  
- Team leadership 
- Team member training  
- Stock management 
- Event floor management
-Visual merchandising 
- Customer feedback management
- Team KPIs  
- Campaign management
- Team motivation 
- Sales 
20122013

Sales Representative - Multi Site (Full Time)

Telstra Group
20102012

Sales and Service Assistant (Full Time)

Suncorp Banking Group
20092010

Store Manager (Full Time)

Mo's Mobile
20042009

Retail Sales Assistant - Multi Site (Full Time)

3 Mobile 
19992001

ARMY Reserve (Part Time)

Australian ARMY
- Time management
- Organisation 
- Teamwork 
- Military foundation skills training
- Community projects 
- Team leadership
- Procedure and protocol
- Punctuality 

COMMUNITY INVOLVEMENT

20062015

Team Captain/ Player

Cricket Australia

Achievements: Association player of the year (2011, 2015), Association bowler of the year (2014, 2013, 2011, 2010), "Best and Fairest" (2009, 2015) 
Skills: Teamwork, motivation, team leadership, team dynamics, punctuality, organisation

2005Present

Club Co-Founder 

Tambourine Mountain Cricket Club

Achievements: Superleague Grand Final winner 2014, 2015
Skills: Direction, networking, business development 

19992015

Team Captain/ Player/ Umpire 

Gold Coast Indoor Sport

Achievements: Superleague "Best and Fairest" 2002, Superleague player of the series division 1 (2003, 2005)
Skills: Teamwork, motivation, team leadership, team dynamics, punctuality, organisation, procedure and protocol 

Portfolio

PERSONAL SUMMARy

I value a work life balance in all that I do and I regularly structure my lifestyle to achieve health, fitness and happiness in each and every task. A positive approach to my work roles and all that I do has afforded me strong relationships both personally and professionally. Keeping all this in mind has helped me achieve great success within my life and kept me motivated within my professional and personal goals. I pride myself on fairness and ensuring others are heard and valued as we all have something to offer and contribute.