As a long term customer service consultant in specialist retail and banking I am looking for a long term full time position that explore a strong focus on service and teamwork. With high standards and attention to detail I would like to work in an organisation that promotes loyalty and career growth with a strong focus on outcomes and customer satisfaction.

Work History

Work History
Apr 2015 - Present

Sales and Banking Consultant

Suncorp Banking Group

Team leadership, staff training, visual merchandising, end of day reconciliation, customer feedback treatment, policies and procedures development and implementation, meeting and exceeding targets (referrals/ sales), customer satisfaction storewide, quoting insurance, quoting and processing; credit card, personal loans and financial accounts, general customer banking.

Feb 2014 - Mar 2015

Store Manager - Full Time 


Team leadership, staff training, rostering, reporting (budgets, forecasts, profit and loss, etc.), visual merchandising, end of day reconciliation, customer feedback treatment, policies and procedures development and implementation, staff performance management, meeting and exceeding targets (customer flow/ sales/labour), stock management, event operation management, customer satisfaction storewide.

Sep 2013 - Feb 2014

Sales Team Leader (Multi-Store) 


Team leadership, staff training, reporting (end of day, daily and weekly actuals, etc.), visual merchandising, end of day reconciliation, customer feedback treatment, meeting and exceeding targets (customer flow/ sales/labour), customer satisfaction storewide, substitute Event Floor Manager and Sales Representative

Oct 2012 - Sep 2013

Sales Representative (Multi-Store) 

Oct 2010 - Oct 2012

Sales and Service Assistant

Suncorp Banking Group 
Oct 2009 - Oct 2010

Store Manager

Mo's Mobile
Jun 2004 - Feb 2008

Retail Sales Assistant (Multi-Store) 

3 Mobile



Customer service 

~15 years experience~ team member to management level~ conflict resolution ~ retention of customers ~Ranked number 4 nationally for Telstra Net Promoter Score (Customer Service) 2014~

Cash handling 

~ zero variances for 3+ years~ strong attention to detail ~ consumer sales to store management to bank treasurer ~ 


~3+ years exceeding KPIs and commission targets ~ (2014 to 2015) 32% increase in store revenue

Team leadership 

~No staff turnover since management takeover 2014 ~15 years experience in captaining sporting teams~ 4 years experience leading work teams across various roles ~ motivational leadership style~

Visual merchandising 

~iPhone launch day event displays 2013 and 2014 ~ 100% compliant displays for various banking promotions ~ Samsung launch displays 2013 and 2014 ~ general store promotion displays ~ 

Administration and reporting 

"ROSS" Rosters cloud based rostering ~ Excel reporting for profit and loss/ commission reports/ day and week revenue ~ Microsoft Word reporting for day reports ~ Telstra cloud based software for stock ordering ~ Customer Relationship Management System ~ "ALFI" cloud based software for general bank processing in addition to extensive in house cloud based software for various banking products and reporting. 

Community Involvement


Oct 2005 - Present

Cricket Club Co-Founder

Tamborine Mountain Cricket Club

Club sustainability 2005

Jan 1999 - Dec 2015

Team Captain and Cricket Umpire

Parklands Indoor Sports
Oct 2006 - Mar 2015

Team Captain 

Tamborine Mountain Cricket Club

Association player of the year 2011 and 2015 and Association bowler of the year 2014, 2013, 2011, 2010

Sep 2012 - Oct 2012


RSPCA Dog Grooming 
Aug 2011 - Sep 2011


Gold Coast Broadwater
May 1999 - Jun 2001

Reserve Recruit 

ARMY Reserves


Feb 2002 - Dec 2004

Certificate III in Engineering Fabrication Trade (Boilermaking)

Gold Coast Institute of TAFE 
Feb 1997 - Dec 1998

Higher School Certificate 

Keebra High School 

OP 19


Grant Perry
Branch Manager
Suncorp Group
0419 757 124

Phil McDonald
Owner/ Franchisee
Telstra/ Pollard