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Work experience

Jul 2014Present

Team Member

TATA TELESERVICES LTD.
Working as a part of EBS (Enterprise Business Service) and handle Billing related issue of Tata Teleservices ltd.
Oct 2012Jun 2014

Associate Analyst

Tech Mahindra
Oct -2012–June-2014l l Date from Tech Mahindra Ltd Working as a part of EBS (Enterprise Business Service) and handle Billing related issue of Tata Teleservices ltd. Excellent in MS access ,MS Excel (V lookup ,lookup, Pivot table & Pivot charts, Charts , Data validation. Handling the (Corporate Customers) COB complaints through Emails. Resolving issue of Corporate Customers. Responsible for root cause analysis of technical complaints based on:-Frequency of occurrence and Nature of complaints Resolving problem by co-ordinating with various cross functional departments. Follow up with IT team regarding for CDR (Call detail record) output and provide the same with whole Team. Extracting CDR in MS Access to MS Excel

Education

20122015

Bachelor of Arts (B.A.)

Indira Gandhi National Open University
Humanities Subjects
19962012

Schooling

Gautam Public School East Delhi.
NA

Skills

Computer Hardware
Windows 7
Microsoft Word
Microsoft Excel
Microsoft Office

Certifications

Advanced Excel