Oct -2012–June-2014l l Date from Tech Mahindra Ltd
Working as a part of EBS (Enterprise Business Service) and handle Billing related issue of Tata Teleservices ltd.
Excellent in MS access ,MS Excel (V lookup ,lookup, Pivot table & Pivot charts, Charts , Data validation.
Handling the (Corporate Customers) COB complaints through Emails.
Resolving issue of Corporate Customers.
Responsible for root cause analysis of technical complaints based on:-Frequency of occurrence and Nature of complaints
Resolving problem by co-ordinating with various cross functional departments.
Follow up with IT team regarding for CDR (Call detail record) output and provide the same with whole Team.
Extracting CDR in MS Access to MS Excel