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Sharron Whitley

Administrative Assitant

Summary

Visionary Administrative Professional recognized for making significant contributions to the coordination and organization of office operations. Highly motivated and resourceful assistant with proficient in both oral and written communications. In-depth understanding of diverse client needs and business methodologies. Established record in effective organization and coordination of projects, special events, meetings and conferences. Self-starter with proven competency in driving projects to successful completion coupled with commitment and dedication. Strategic thinker consistently making significant contributions and multi-tasking to complete multiple competing deliverables in a deadline driven environment. Exemplary ability to seek out ways to improve processes and streamline operations.

Professional Experience

19911992

Administrative Assistant/Receptionist

Jane's Veterinary Clinic

Served as the first point of contact to visitors and dealt with inquiries on the phone and face to face. Supplied information regarding the organization to the general public, clients and customers.

    • answered telephone, screened and directed calls. 
    • Received and relayed messages.
    • provided information to callers.
    • directed persons to correct destination.
    • dealt with queries from the public and customers.
    • ensured knowledge of staff movements in and out of organization.
    • monitored visitor access and maintained security awareness.
    • provided general administrative and clerical support.
    • prepared correspondence and documents
    • received and sorted mail and deliveries.
    • scheduled appointments.
    • maintained appointment diary either manually or electronically.
    • organized and verified shot records on computer system.
    • Recorded lab results for patients.
    • monitored and maintained office equipment
    • controlled inventory relevant to reception area.
    • tidied and maintained the reception area.
    • Maintained billing, sales and credit card accounts.
19891990

Customer Service/Sales Clerk

Companions Pets & Grooming

Provided assistance to the general manager in the areas of customer service, product tracking and sales/marketing. Duties included:

    • Attracted potential customers by answering product and service questions; suggesting information about other products and services.
    • Opened customer accounts by recording account information.
    • Maintained customer records by updating account information.
    • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Serviced existing accounts, obtained product orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Education

Master's Degree in Business Administration W/ Specialization in HR Management 03/07/2018 - 06/18/2019

American Intercintinental University

Currently:   Studying for my Masters Degree In Business Administration with a Specialization in Human Resource Management .

08/22/201601/30/2018

Bachelors in Business Administration- 

American InterContinental University

studying general four-year degree program which include business courses and specific concentration Business Administration:  to be complete  01/30/2018

10/06/201404/24/2016

Associates in Business Administration-General Education

American InterContinental University

A general 4 year degree program which includes basic courses and Business  Administration courses Completed April, 2016

19881988

Information/Word Processing Diploma

Jefferson Business College- Washington, DC

Highly skilled in the creation, editing and printing professional documents. 

19791982

High School Diploma

School Without Walls- Washington, DC.

Computer Software and Technology

  • Proficient in Internet and Computer Applications
  • Microsoft Office: Word, Excel, PowerPoint, Access, Outlook
  • Experienced in office equipment and administrative operations
  • AutoCAD, Revit, Blueprints

Skills

  • Meeting Minutes and Preparation
  • Scheduling and Travel Arrangements
  • Data Entry / 10-Key / Typing 60 WPM
  • Records Management
  • Document Scanning / Faxing
  • Project Coordination and Management
  • Event Planning and Customer Service
  • Problem Solving and Critical Thinking
  • Front Desk Reception
  • Clerical Operations and Organization
  • Spreadsheets and Word Processing
  • Technical Writing

Summary

Currently owner and operator of an Air Bnb Cleaning Service in the Norfolk VA areas