IT Field Support Analyst II
1998 - Present
Maintain and administer computer networks, including computer hardware systems, software, applications software and all configurations. Manage all on/off site installation, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions. Cooperate with technical team and share information across the organization. Follow all company’s procedures and protocols. Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers.