• 5525 Adams Dr. The Colony Texas

Sharon  Jackson


Over 18 years of being a Field Support Analyst adept to resolving complex network issues.  Critical thinker who addresses customer support issues in  a timely manner. Ability to perform tasks with no supervision. Team player with strong work ethic. 

Work experience

Work experience

IT Field Support Analyst II

1998 - Present

Maintain and administer computer networks, including computer hardware systems, software, applications software and all configurations. Manage all on/off site installation, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions. Cooperate with technical team and share information across the organization. Follow all company’s  procedures and protocols. Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers.

Service Representative 

1996 - 1998
Lattimore Materials

Lead Driver/Trainer

1992 - 1996
Lattimore  Materials

Ready-Mix Driver

1990 - 1992
Lattimore Materials



Associate of Applied Science, Electronics

1996 - 1998
DeVRY Institute of Technology

Irving, Texas

60 Hours of Couse  Work

1982 - 1984
University of Texas El Paso

El Paso , Texas

Associate of Science

1980 - 1982
Clarendon Jr College

Clarendon, Texas



2015 - Present
ITIL Certificate