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Summary

Over 18 years of being a Field Support Analyst adept to resolving complex network issues.  Critical thinker who addresses customer support issues in  a timely manner. Ability to perform tasks with no supervision. Team player with strong work ethic. 

Work experience

1998Present

IT Field Support Analyst II

LafargeHolcim/Lattimore

Maintain and administer computer networks, including computer hardware systems, software, applications software and all configurations. Manage all on/off site installation, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions. Cooperate with technical team and share information across the organization. Follow all company’s  procedures and protocols. Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers.

19961998

Service Representative 

Lattimore Materials
19921996

Lead Driver/Trainer

Lattimore  Materials
19901992

Ready-Mix Driver

Lattimore Materials

Education

19961998

Associate of Applied Science, Electronics

DeVRY Institute of Technology

Irving, Texas

19821984

60 Hours of Couse  Work

University of Texas El Paso

El Paso , Texas

19801982

Associate of Science

Clarendon Jr College

Clarendon, Texas

Certifications

2015Present

ITIL Certificate