Sanjay Sharma 

  • Jaipur Area, India, Rajasthan
  • 9414005250
  • sajy72@rediffmail.com
Sanjay Sharma 

Chief Manager - Customer Support - Escorts Limited

Summary

Over 19 year's successful experience providing strategic and operations leadership in unique challenging situations with proven ability to quickly analyse key business drivers and develop strategies to grow the bottom line. 

Occupational contour

Work History
Oct 2012 - Present

Regional Service Manager ( Chief Manager) - Jaipur (Rajasthan)

Escorts Limited

Customer support and regional service business for the state of Rajasthan.

Oct 2011 - Oct 2012

Regional Service Manager ( Sr. Manager) - Udaipur (Gujarat & Rajasthan)

Escorts Limited

Customer support and regional service business for the state of Gujarat & Rajasthan.

Apr 2009 - Oct 2011

Regional Service Manager ( Sr. Manager) -  Ahmedabad (Gujarat)

Customer support and regional service business for the state of Gujarat.

Oct 2008 - Apr 2009

Field Reliability Manager

Escorts Limited

Regional responsibility on product failure analysis and counter measurements to address them.

Jun 2006 - Oct 2008

Territory Service manager

Escorts Limited
  • Customer Complaint Analysis,
  • Inventory Monitoring,
  • Development of service Network and customer reach. 
  • Timely Submission of Product Feedback reports.
  • Conduct Free Service Camps, & other activities.
  • Work to improve dealer w/s Revenue.
Jul 2002 - May 2006

Manager - Proto Development & Vehicle testing

Claas India Limited

Harvester combine proto machine development and testings.

Homologation : Certifications from government testing agency CFMTTI-Budni.

 

Aug 1996 - Jul 2002

Assistant Manager - Plant Maintenance

Escorts Claas Limited

Plant maintenance Management.

Maintenance of complete plant of Harvesters Combine manufacturing.

Maintenance of Paint Shop, Fabrication shop, assembly lines, power house, dry air plant,  pre-treatment line and Material handling equipment like Fork lifts, pallet trucks etc.

Industrial Engineering: Installation & commissioning of Air compressors ( screw lube) , DG sets, Air Washer plant, paint shop, Pneumatic lines & blowers, effluent treatment plant etc.

Scholastics

Education
Dec 1995 - Dec 1995

Bachelor of Arts

Osmania University

Single sitting course from Osmania university 

Skills

Skills

Development of Manpower

Recruitment of right manpower and their skill development through on spot and structured programs. 

Service network development

To provide an experience of service quality to customer, reach and service standards management is the key skill earned with 9 years of exposure in the Tractor Industry. Today we can say we have provided Industry best service network which is now a bench mark for whole Industry.

Significant contributions

  • Significantly contributed in establishing regional strategies for achieving top line & bottom line targets; involved in business planning and assessing revenue potential within opportunities.
  • Distinction of planning, directing and coordinating the operational activities at the highest level of management with the help of subordinate managers.
  • Profound sensitivity to consumer behavior with skills in interacting with customers meeting their requirements through efficient customer handling skills as well as molding the service plans according to their feedback.

Personal Vitae