Sharda Cook-Alonso

  • Greater Los Angeles Area, US CA
  • 9803204520
  • teddyslyric@hotmail.com
Sharda Cook-Alonso

Customer Service & Computer Repair Tech Pursuing Customer Service and Computer Technology Oppertunties

Summary

Over five years in Computer Technology and Repair. With a strong visual sense, excellent writing skills, fast learner, hands on experience. Experience in Windows Os, Mac Os, proficient in Microsoft office, Linux, MS DOS and Imaging.  Over two years in Customer Service. Face to Face and over the phone experience. 

Work History

Work History
2014 - 2014

Assembly Computer Repair Tech 

Data Networks 

Imaged hard-drives from windows xp to windows 7. Assembled and check all computers in class rooms, media rooms. At all Local county schools. 

2011 - 2013

Customer Service/ Repair Tech

In Home Computer Repair 

Face to Face customer service. Repaired and Diagnostic all computer problems. Cleaned viruses, spyware, updated drives, install new software from IOS, Windows, to Linux. Worked on Microsoft Computers, Macs, Tablets.  Also Answer phone calls, handle  cash, checks, credit and debit cards, also paypal. 

2010 - 2010

Customer Service/ Sales

Vector Marketing 

Sold Cutco Cutler. Made appointments with potential customers to present a demo of Cutco Products.  Close orders, Help Customers with placing orders in person, or via online. Handled cash, Credit and Debit Cards, Checks. 

Education

Education
2007 - 2009

Associate of Science Computer Technology 

Long Beach City College

Computer Technology

2004 - 2007

Certificate in  Early Childhood Education

El Camino Compton Center 

Early Childhood Education

2000 - 2004

High School Diploma 

Susan Miller Dorsey High

High School

Skills

Skills

Skills

  • Customer service
  • Cashier
  • Handling money
  • Returns
  • Purchases
  • Retail
  • Stocking
  • Can type 50 WPM 10 key (sight and touch)
  • Expert in Microsoft Office, Linux, and MS DOS, Windows, apple developer, iOS
  • Repairing Computer
  • Making Robots

Achievements 

  • Marching Band Leadership Award 2002-2004
  • Marching Band/ Concert Band Section Leader Award 2000-2004
  • MVM (Most Valuable Musician) 2000, 2003, 2004
  • Second Place Award FIRST Robotics Competition 2000
  • Seventh Place Award FIRST Robotics Competition 2001
  •  Third Place Award FIRST Robotics Competition 2002-2003

References

Available Upon Request