- Managing and training a team of of 2 Department Managers, 2 Team Leads and 20 Sales Associates.
- Leading the operations for the store in loss prevention, marketing, visual merchandising, maintenance, administration, training and achieving sales targets for the store in 5 different categories - Technology, Office Supplies, Copy Print Centre, Easy Tech and Office Furniture.
- Develop relationships in the local business community through in-store marketing, loyalty calling and canvassing.
- Ensure high customer service standards by getting customer feedback, mystery calling and regular training of associates through role plays.
- Oversee and ensure adherence of SOP’s in the daily operations of the store.