Shannon Nieto

  • shannon.smiling@yahoo.com

Clinical Assistant/RMA/Customer Service Representative

Work History

Work History
Sep 2012 - Present

Clinical Assistant (Registered Medical Assistant)

The Rothman Institute
  • Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
  • Soley ran a podiatric clinic of 160-200 patients weekly, including billing, administrative work, scheduling, all patient input patient documentation, handling all patient needs and concerns, and all patient-related care. 
  • Solely ran a clinic in 4 different offices in 5 days exemplifying  flexibility and willingness to travel.
  • Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
  • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming the purpose of visit or treatment.
  • Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
  • Educates patients by providing medication and diet information and instructions; answering questions.
  • Completes records by recording patient examination, treatment, and test results.
  • Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
  • Maintains patient confidence and protects operations by keeping patient care information confidential.
  • Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Maintains all telephone records, documents all patients calls, sorts calls by order of importance and handles all patients needs in a timely and orderly fashion.
Dec 2011 - Aug 2012

Front-end customer service desk representative

Shoprite of Mt. Laurel
  • Provided friendly customer relations while providing assistance to patrons requesting information on services, programs, and general information.
  • Answers questions, provides directions and provides explanations regarding the use of facilities.
  •  Performs general office work; answers telephones, distributes memos, and other information as necessary. Maintains an adequate supply of informational flyers, brochures, and pamphlets. 
  • Enrolls patrons in all appropriate programs.
  • Maintains clean environment
  • Knowledge of store layout and programs and products offered
  • Distribution of payroll, petty cash allowances and all customer returns and/or exchanges
  • knowledge of return and exchange programs and ability to use them to best enhance the customers experience.
  • ability to remain friendly and non-engaged while created conflict resolutions to benefit both company and customer.

May 2008 - Dec 2011

Front End Supervisor/ Customer Service Desk Representitive

Pathmark (of Cherry HIll)
  • Shift transitioning/employee scheduling concerns
  • Cash collection, accounting and preparation for depositing
  • Overnight front-end management for customer concerns and issues.
  • Collection of cashier tills, breakdown and accounting of tills and proper storage and preparation of 'tills' for next shift.
  • Identification verification for all customers.
  • Enrolling customers in proper programs to enhance customer experience
  • Assists in all employee requests
  • Creates a safe, effective atmospheres for both employees and customers.
  • Provides friendly customer relations while providing assistance to patrons requesting information on services, programs, and general information.
  • Answers questions, provides directions and provides explanations regarding the use of facilities.
  • Performs general office work; answers telephones; types letters, memos, and other information as necessary. 
  • Maintains an adequate supply of informational flyers, brochures, and pamphlets. 
  • Enrolls patrons in all appropriate programs.
  • Maintains clean environment
  • Knowledge of store layout and programs and products offered

Feb 1997 - Aug 2011

Shannon Nieto T/A Shannon Nieto

Shannon Nieto Services
  • Owner/operator 
  • All finical responsibilities including payroll,  deposits, banking
  • Managed, maintained and served 15 medical/surgical companies 
  • Services included pick-up/delivery 
  • Customer service included creating long-term customer loyalty by dependability and creatively answering all customer requests.
  • Flexibility in travel and scheduling
  • Telephone and rapid responce services
  • Maintained long standing customer relationship built on trust and hard word
  • Maintained delivery service in a fast-paced and shift changing environment
  • Ten years of loyal and dedicated service

Education

Education
Dec 2011 - Aug 2011

Patient Care Tech, EKG Tech, Phlobotomy Tech

Harris School of Business

401 White Horse Rd, Voorhees Township, NJ 08043 Phone:(856) 309-3701 Full Time Studies in Multi-Skilled Technician Field Graduated August 2012

Sep 1984 - Jul 1988

High School Diploma

Lenape Regional High School

235 Hartford Rd
Medford, NJ
(609) 654-5111

Skills

Skills

    • Ability to work in a fast-paced, intense environment smoothly
    • Ability to elicit confidence and build rapport
    • Talented in problem-solving and conflict resolutions
                 Meticulous worker; attentive to quality and detail
    • Able and willing to assist co-workers, supervisors, and clients in a cooperative manner
    • Work cooperatively with a wide range of personalities
    • Proven ability to gain customer’s confidence and trust
    • Relates easily with all levels of co-workers and customers
    • Excellent verbal and written communication skills
    • Collaborate easily with co-workers and work well independently
    • Perform effectively despite sudden deadlines and changing priorities
    • Proven ability to identify, analyze, and solve problems that benefit both customer and company
    • Highly reliable self-starter; can be counted on to complete assignments
    • Proven competence in working with others in a team effort
    • Worked both as a crew member and independently
    • Experienced in customer relations
    • Self-motivated; able to learn on own initiative
    • Excellent record of dependability and reliability
    • Versatile and multi-skilled person
    • Enthusiastic, dependable, self-motivated
    • Skilled in handling the public with diplomacy and professionalism
    • Demonstrated ability to adapt to new equipment & technology
    •  Hired, trained and supervised work crew
    • Proficient in the use of computers, typing (70 WPM), telephone skills and research
    • Sensitive, caring and professional attitude toward staff, patients, and their families
    • Responsible, dependable, punctual; take pride in work
    • Skilled at working with people with diverse backgrounds
    • Excellent leadership skills and training

Certifications

Certifications
Jan 2012 - Present

CPR and AED Certified

American Heart Association

Cognitive and skill evaluations in accordance with the curriculum of the American Heart Association BLS for Healthcare Provider Programs

Aug 2012 - Present

Patient Care Technologist (MA)

National Healthcare Associations (NHA)

Shows Proficiency in 

  • Provide basic patient care including bathing, feeding, toileting and ambulating patients
  • Acquire and distribute patient care supplies
  • Change bed linens and process dirty linens properly
  • Perform safety checks to keep patient rooms clean and clutter – free
  • Maintain clear paths in hallways clear and return equipment that is no longer in use
  • Obtain EKG readings
  • Perform phlebotomy procedures

Aug 2012 - Present

Telemetry Technologist (EKG)

National Healthcare Asssociations (NHA)
  • Electrocardiograph medical terminology
  • Patient safety training
  • Electrical conduction of the heart
  • EKG reading interpretation
  • Patient preparation
  • EKG equipment troubleshooting

Aug 2012 - Present

Phlebotomy 

National Healthcare Associations (NHA)
  • Perform basic phlebotomy procedures
  • Evaluate patients for ability to withstand venipuncture procedure
  • Explain the venipuncture procedure and answer patient questions
  • Perform basic point of care testing, such as blood glucose levels on patients
  • Prepare blood, urine, and other body fluid specimens for testing according to established standards

Dec 2014 - Present

Registered Medical Assistant (RMA)

American Medical Technologist (AMT)
  • Provide basic patient care including bathing, feeding, toileting and ambulating patients
  • Acquire and distribute patient care supplies
  • Change bed linens and process dirty linens properly
  • Perform safety checks to keep patient rooms clean and clutter – free
  • Maintain clear paths in hallways clear and return equipment that is no longer in use
  • Obtain EKG readings
  • Perform phlebotomy procedures