Showroom Sales Adviser
In September I started a new position in B&Q Coatbridge, initially applying for a checkout staff position after sitting in on my interview my manager from the Showroom department requested I be brought into her team as she was impressed with my people skills and confidence. I thoroughly enjoy working with the staff in B&Q and like being part of a large team of people with varied skills and knowledge. I am currently only on an 8 hour per week contract that consists usually of an 8 hour shift or 2 four hour shifts.Working in the showroom department requires me to be educated on the products we sell and as a result I have a vast bank of knowledge on the ranges of kitchens, appliances, bathrooms and bedroom products that are sold in many DIY stores. Generating sales leads, booking appointments with designers,answering and directing customer calls, checking stock and being trained on how to use new design software are some of my everyday tasks. Remaining professional is important as large sums of money are being spent each day and I must always be up to date on any promotional offers and finance schemes the company offers as these are subject to change. My current position also allows me to make commission on any sales I pass which is a great bonus. I have completed modules on health and safety when using warehouse machinery such as pallet trucks, Think 21 when selling restricted items and finance for checking if a customer is able to take out a finance deal when purchasing a kitchen, bedroom or bathroom. I also take up overtime opportunities in other areas of the store such as checkouts, again using my previous skills from my former job and late night replenishment shifts to further familiarise myself with the store and be able to direct customers to products outwith my department.