Shannon Alicia Stevenson

  • 29 Woodside Gardens, Coatbridge ML5 5NW

Work experience

Work experience
Sep 2014 - Present

Showroom Sales Adviser

Kingfisher plc 

In September I started a new position in B&Q Coatbridge, initially applying for a checkout staff position after sitting in on my interview my manager from the Showroom department requested I be brought into her team as she was impressed with my people skills and confidence. I thoroughly enjoy working with the staff in B&Q and like being part of a large team of people with varied skills and knowledge. I am currently only on an 8 hour per week contract that consists usually of an 8 hour shift or 2 four hour shifts.

Working in the showroom department requires me to be educated on the products we sell and as a result I have a vast bank of knowledge on the ranges of kitchens, appliances, bathrooms and bedroom products that are sold in many DIY stores. Generating sales leads, booking appointments with designers,answering and directing customer calls, checking stock and being trained on how to use new design software are some of my everyday tasks. Remaining professional is important as large sums of money are being spent each day and I must always be up to date on any promotional offers and finance schemes the company offers as these are subject to change. My current position also allows me to make commission on any sales I pass which is a great bonus.  I have completed modules on health and safety when using warehouse machinery such as pallet trucks, Think 21 when selling restricted items and finance for checking if a customer is able to take out a finance deal when purchasing a kitchen, bedroom or bathroom. I also take up overtime opportunities in other areas of the store such as checkouts, again using my previous skills from my former job and late night replenishment shifts to further familiarise myself with the store and be able to direct customers to products outwith my department. 
Aug 2013 - Sep 2014

Checkout/Sales Assistant

TJ Morris 

I have over a year work experience in a busy shop environment which allowed me to develop my customer service skills. I was fully till trained and as a result I am comfortable when dealing with transactions, exchanges and refunds efficiently. Various duties were expected of me during my time at this company such as Replenishment Of Stock, General Cleaning and Maintenance of the store, Visual Merchandising of stock, which in particularly was one of my strengths. I enjoyed having the task of creating aesthetically pleasing displays to maximise sales and was regularly given this responsibility. Handling customer queriesin a professional and diplomatic way and Promoting the shop and its products at every opportunity.

During my time at the store I learned the importance of good customer service, meeting sales targets and working as part of a well established team. Skills I plan to display in all future positions whilst constantly learning new ways to perform to the best of my ability.  


I have achieved the following qualifications to date: 

SQA Highers English grade A Modern Studies grade A Drama grade A Intermediate 2 Music grade A Intermediate 1 Maths grade A Standard Grades  English grade 1  Computing studies grade 1  Drama grade 1  Modern studies grade 1  Geography grade 2  PE studies grade 2  I also have successfully completed the course 'First steps to Youth Work' delivered by North Lanarkshire Council.

Background & Interests

I am a creative individual with years of sales experience within various retail environments, understanding the importance of superior customer service when representing a brand or company. I believe I possess initiative when carrying out tasks and I am very customer focused. Some of my strengths include a keen eye for fashion and emerging trends, displaying positive relationship building skills and the power to act or think spontaneously. 

I have a deep love for music and the various cultures emerged as a result of its influence. I have a versatile taste in music and a vast bank of knowledge which makes it easy for me to build relationships with different people and have in depth discussions regarding the subject. I enjoy going to gigs and festivals in my spare time, socialising with like-minded people, reading and performing myself as I play guitar and enjoy singing live. Fashion is also of great importance in my life as I enjoy keeping updated with the latest trends by following fashion blogs, paying attention to popular culture and shopping regularly in a whole host of stores to collect a varied wardrobe with a signature look. I use various mediums of social media to my advantage when reaching out to like-minded people to share my music and fashion inspirations which has resulted in a large "follower" base and publications of gig reviews wrote by myself to be viewed my thousands online. I thrive in social situations and enjoy the company of others which makes me a team player but also equally as productive when working alone as I don't mind completely focusing myself on a task. A future career in Music Performance or Music Journalism is my ambition and I plan to study this in further education courses, however I have the strong, creative skills that makes me an ideal candidate for working in a retail environment whilst studying. 



St Andrews High School 

I studied at St Andrews High School in Coatbridge, aside from my academic qualifications I achieved here it also moulded and shaped me into the person I am today due to constant support from teachers and peers. 

During school I attended 'Outward bound' for a week from the 19th November 2012 till the 23rd of November 2012 and successfully achieved the 'Adventure & Challenge Award' that has been credit rated by the SQA at SCQF level 5 with 5 SCQF credit points. During my time there I also obtained the 'Discovery Award' in recognition of awareness and responsibility in wild places. The week allowed me to meet new people and participate in team activities with a group of strangers that I'd never met including building a zip wire over a river, raft building and racing, absailing and mountain climbing. The experience shaped me become comfortable working with people I don't know and pulling together to become a well functioning team and I believe these skills will carry on with me throughout my life and would be put to good use in the workplace.  I also contributed to many Music, Art and Drama showcases which ignited my interest in this field, upon leaving I was invited back to recieve awards for the subjects Music and Modern Studies due to my performance skills coupled with my love for modern culture. 



Reference details can be available on request