SCOPE International Pvt Ltd
- Function as Project Manager – Project Delivery, Application Support and Support Re-engineering Services accountable for service delivery across multiple geographies for banking applications and security solutions delivery for security tools management under ISMS.
- Involved in Requirement analysis, Functional specifications and high level design.
- Participated in Design, Development, implementation and post implementation support.
- Managed project implementation , Application support after implementation, negotiating SLA’s, Addressing Risk and Mitigation plan(s), Change Management as well as review, Problem Management, Release Management, System improvement plan (SIP’s) and process (to bring down the Cost and time to the bank in daily BAU activities).
- Coordinate with various teams to ensure effective risk mitigation and consistent service improvement after implementation.
- Coordinate with various teams to add or maintain interfaces with various applications.
- Instrumental in Process Re-engineering to address pain area’s and time saving methods in existing process.
- Monitoring and addressing issues across applications with focus on costs & recoveries, compliance, obsolescence from functional and technology perspective.