Shaniqua M. Graves

Education

Education
Aug 2010 - Dec 2012

B.A.

UNC-Greensboro
Jan 2009 - Jul 2010

Associates Degree

Guilford Technical Community College

Work History

Work History
Mar 2012 - Present

Manager

M&L Business Center

Operate office equipment including fax and copy machines. Answer phones. Complete customer registration. Reconcile employee register content with master report. Make bank deposits. Submitting weekly financial reports to headquarters. Log and report technical issues. Office supply inventory management. Train new employees. Register operation.  Cash handling of $3,000-$10,000 at a time.

Aug 2013 - Dec 2013

Remote Executive Administrative Assistant (Intern)

Imaging Success Group, Inc

Send, receive, and organize professional correspondence. Management of COO's calendar and travel. Establish initial contact with potential clients. Time, money, and resource management. Screen calls. Schedule/ arrange conference calls. General research. 

Dec 2012 - Present

Remote Writer

Sistas' Keeper Magazine

Research and write health-related articles for online magazine. Edit and proofread article prior to submission. Submit before deadline date and time.

Jul 2007 - Jun 2009

Customer Service Representative

United HealthCare

Take inbound phone calls from customers and assist with all necessary issues concerning health insurance claims and benefits. Some outgoing calls to follow up with patients for call resolution. Navigate through multiple company systems to assist customers. Assist with claim submission, explanation of benefits, address-name-telephone number changes. Assist with claim processing disputes. Quality average during time of employment: 99%

Jul 2006 - Jul 2007

Universal Tracking Agent

NCO

Take inbound calls from customers for UPS Customer account setup. Assist callers with scheduling pick-ups, tracking packages, driver complaints, and other shipping issues Outgoing calls and written communication to local centers concerning package losses, delays, and holds. Navigating multiple computer systems to meet customers' needs Quality average during time of employment: 99%.