Shaniqua M. Graves
- Houston TX
- [email protected]
Operate office equipment including fax and copy machines. Answer phones. Complete customer registration. Reconcile employee register content with master report. Make bank deposits. Submitting weekly financial reports to headquarters. Log and report technical issues. Office supply inventory management. Train new employees. Register operation. Cash handling of $3,000-$10,000 at a time.
Send, receive, and organize professional correspondence. Management of COO's calendar and travel. Establish initial contact with potential clients. Time, money, and resource management. Screen calls. Schedule/ arrange conference calls. General research.
Research and write health-related articles for online magazine. Edit and proofread article prior to submission. Submit before deadline date and time.
Take inbound phone calls from customers and assist with all necessary issues concerning health insurance claims and benefits. Some outgoing calls to follow up with patients for call resolution. Navigate through multiple company systems to assist customers. Assist with claim submission, explanation of benefits, address-name-telephone number changes. Assist with claim processing disputes. Quality average during time of employment: 99%
Take inbound calls from customers for UPS Customer account setup. Assist callers with scheduling pick-ups, tracking packages, driver complaints, and other shipping issues Outgoing calls and written communication to local centers concerning package losses, delays, and holds. Navigating multiple computer systems to meet customers' needs Quality average during time of employment: 99%.