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Shane Reed


  • Swindon, United Kingdom
  • +44-(0)7832827465


Highly proficient IT Professional with a wealth of technical skills acquired across a wide range of demanding roles worldwide.  Now seeking the next rewarding opportunity to make a successful impact in a customer focused team.

Skills & Education

Excellent Customer Service and follow through

Comfortable at a command line in Windows and Linux

Able to "come up to speed" fast where necessary

CPTE: Mile2 Certified Penetration Testing Engineer

Cibrary: Penetration Testing & Ethical Hacking

Currently working on CISSP


  • Utilized Managed Services for remote assistance and to provide automated resolution of potential issues, increasing server uptime and lowering response time 
  • Upgraded Vyatta Firewall via bootable USB, freeing a server and enabling upgrades in seconds
  • Created customized Linux Live CDs to access a Terminal Server on diskless stations, providing seamless login to the end user and saving the cost of 16 additional Hard Drives

Work History


IT Consultant / Teacher

  • Migrated P2V (Physical to Virtual) servers &Installed Windows Servers as VMWare guests
  • Administered Active Directory (AD) and Group Policy Objects (GPO)
  • Established an online presence for startups from domain registration to CMS development and SEO assistance
  • Utilized Managed and Cloud Services
  • Create and maintain several Search Engine Optimized Wordpress websites and test compatibility with multiple platforms
  • Provide individual and class instruction and create a series of video lessons to expand reach and assist students by providing 24/7 access to specialized material
    • Maintain protected online library of student material

    Systems Consultant

    Langtech Systems Consulting, Silicon Valley, CA

    • Installed and supported VMWare Infrastructure
    • Configured WSUS patch management to ensure that that all servers and PCs were fully patched to avoid known security issues
    • Performed multiple Vyatta upgrades and configuration changes. 
    • Utilized Kaseya Managed Services software for server and workstation system monitoring, allowing for recognizing potential issues and resolution before symptoms became visible
    • Installed, supported, monitored and configured backups, using Backup Exec and Acronis on DAS, SAN and NAS drives.
    • Configured Postini Anti Spam
    • Locked down front end mail servers to accept only email from Postini.
    • Configured Windows Server Update Services (WSUS) to update workstations via Group Policy
    • Installed, configured and monitored Symantec AntiVirus (SAV) Corporate for centrally managed Anti Virus updates and scans
    • Administered, and supported ShoreTel Voice over IP (VoIP) installations
    • Performed after hours regularly scheduled server maintenance
    • Supported Cisco and SonicWall VPN access.

    IT Manager

    Uname IT Solutions, Inc., Silicon Valley, CA

    • Responsible for the management of the Engineering Team
    • Interviewed potential Team Candidates
    • Provided new Employee training
    • Scheduled Engineers for client visits based on Client personality and technical need.
    • Created project plans for upgrades and implementations - thought through all potential problems and rewrote project plans to ensure smooth and painless projects
    • Regularly met with Clients to constantly learn how we could improve customer service and utilize existing and new technologies to reduce their total cost of ownership and workload

    Sr. Systems Engineer

    UnameITs, Silicon Valley, CA

    • Performed complete systems and user support for multiple Clients throughout the San Francisco Bay Area
    • Main Client focus with Non-Profit Organizations
    • Specialized in gaining as much use out of as little equipment as possible
    • Created customized bootable Linux CDs for Terminal Server access on County donated PCs without Hard Drives
    • Installed and supported Fonality Voice over IP (VoIP) systems


    yourITsource, Inc., Silicon Valley, CA
    • Provided server and user support for Clients
    • Main Client focus was with Certified Public Accounting businesses
    • Upgraded server operating systems from Windows 2000 to Windows Small Business Server
    • Installed and upgraded additional servers
    • Provided vendor support and liaison
    • Saved Client time by utilizing online networked CD libraries, instead of physical folders, for industry specific, single user license, software
    • Successfully sold the Company and resources to UnameITs (UIS) and seamlessly transitioned the Client base to new UIS contracts

    IT Director

    Nexcellence, Inc, Silicon Valley, CA
    • Provided Outsourced IT support for Clients in both San Jose, CA and San Francisco, CA
    • Company folded and I assumed the San Jose Client base under yourITsource

    Snr Network Admin, Silicon Valley, CA
    • Upgraded all Windows based Server Operating Systems from NT4 to Windows 2000.
    • Supported a 32 server environment
    • Built, and fully tested, the complete network environment in an out of State satellite office

    Network Engineer

    Puzzle Solutions Inc., Silicon Valley, CA
    • Main client focus was with Certified Public Accountancy businesses
    • Provided complete server and user support for new and existing clients throughout the San Jose, CA area
    • Utilized Novell ZENworks and Symantec Ghost to create clean application installations
    • Supported Microsoft Outlook and Novell Connectwise front end clients running against a Novell GroupWise database

    I.T. Manager

    Marketing Perspectives, London
    • Supported servers, workstations and users for one of the leading Marketing Companies in the London area
    • Wrote the Visual Basic Application that helped win the HP account


    Cameron Consulting International, Hong Kong
    • Provided IT training to the Expatriate community
    • Supported multiple clients in NetWare environments