I am a hard working, dedicated young woman, who has gained a lot of first hand knowledge and experience through studying and the work place. I work well as part of a team, but also enjoy working individually. I am punctual, efficient organised and consistent in everything I do. I enjoy a challenge and thrive for success. I enjoy Event Planning and have a passion for the world of travel, hence working in the travel industry for one of the biggest Airlines in the world Virgin Atlantic.

Work experience

Work experience
May 2010 - Present

Passenger Services Agent

Virgin Atlantic Airways
Agent at Swissport/ (5 years 10 months)
Jun 2014 - Present

Business Support Manager

Inspire Family Contact Centre
Business Support Manager at
Apr 2014 - Sep 2015


SB Personal

1year 6 months) Director at SB Personal Planner Ltd

Oct 2013 - Mar 2014


Virgin Limited Edition
Receptionist at (6 months) Babylon restaurant @ High street Kensington Roof Gardens
Jan 2008 - Sep 2009

Credit Controller

Credit Controller at (1 year 9 months) As a Credit Controller I was based as part of a team of 6, including a supervisor. I was given a ledger of over 800 clients and£ 1 million worth of debt. I had to chase outstanding invoices overdue for payment, with monthly individual targets as well as team targets. This included cold calling, on occasions meeting clients face to face and allocating payments when received. Page1 Skills & Expertise


2011 - 2013


University of Plymouth

1st Class Honours Business Management with Travel and Tourism

2006 - 2007

A levels

Kingston College

Business Management, Psychology, Sociology

2005 - 2006

AS Levels

John Ruskin College

Business Management, Psychology, Sociology, Law

2000 - 2005


Burntwood Girls School

Maths-B, English-B, Science-B, Art-B, Graphics-B, French-C, Geography-B,