Service Desk Analyst
Glazer's Beer and Beverage
Began employment with Glazer's Beer and Beverage in a team of two technicians, after Glazer’s Distributors merged with Southern Wine and Spirits.
Provided helpdesk and deskside support for local and remote users.
- In 2017, received 51% of all service desk tickets. Closed 52% of all service desk tickets.
- Managed Dell KACE 1000 server to monitor over 300 endpoints and distribute both software and patches to endpoints as needed.
- Setup and maintained Dell KACE 2000 server to streamline reimaging.
- Wrote PowerShell and batch scripts to aid with reimaging.
- Utilized the MS Office 365 Admin Panel to manage accounts apply licenses, etc.