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Shane Dozier

The Tech Savvy User Experience Specialist

Objective

Looking to dedicate my professional and passionate expertise into a long term position
with like minded individuals.

Short Summary  

Effective Communicator,easily interface between the technical and non-technical customer.            

A proven ability to identify problems, analyze possible solutions and determine best course of action to meet objectives and customers expectations. 

Work Experience

20142015

Lead Tech Support

Principal LED LLC

Communication Systems Integration and Maintenance

Business Solutions and Networking Consulting

Windows Server 2012 R2 Administration and IIS Server Administration Applications

General Tech Support for all email, VoIP, User Domain issues from employees.

Worked directly with Engineering and Estimating Teams for optimal IT solutions.

20122013

Network Operations Tech

Texas Energy Network LLC

Proactive Monitoring and Network Troubleshooting.

Customer Support for all IT/Networking Issues during initial implementations.

Understanding communication applications for target market. (Oil and Gas)

Leveraged existing hardware and infrastructures.

Configuring Wi­ Fi Routers with SIM card technology, Cradle Point.

Setup and Deployed Cisco Switches for IP Infrastructure on LTE Network.

Remote Tech Support for large Oil and Gas Companies.

20112012

Computer & IT Support Specialist

Texas Computer Solutions

General Tech Support, Help Desk Support daily procedures.

Computer Repair and client based consulting.

Enhanced stability and operations on small business systems and networks

Collected all client data on accessible PCs, produced new computers, transferring offered applications, and modifying configuration settings.


Helped in network infrastructure development & implementation.

Done assembling and soldering of CPU, circuit boards, cooling systems, wiring & power supply.

2011Present

Creative Director & UI/UX Designer

Windmill Lifestyle Group LLC

Developed Advanced Online Applications for customer management needs.


Web Design and Development for multiple high end clients.


Analytical Advertising and Marketing Strategies implemented.


Branding, stationary and product development.

Skills

Tech Support
  • Operations Management
  • Participate in Professional Organizations
  • Plan, Organize and Control Information Systems
  • Quickly Learn New Technologies
  • Quickly Troubleshoot and Resolve Issues
  • Recommend Customer Consulting Technologies, Strategies, Policies, and Procedures
  • Remain Calm and Patient During Difficult Technical Issues
  • Reporting
  • Review and Troubleshoot Software and Hardware Problems
  • Security Monitoring
  • Setup and Maintain Windows and Linux Servers
  • Solve Problems Systematically and Effectively
Scripting Languages

Visual C++, Java, HTML, JavaScript, DHTML, HTTP/1.1, HTTP/1,  Pop , Coldfusion, Cascading Style Sheets (CSS), Active Server Pages (ASP), PHP, AJAX, Python

Operating Systems & Server Environments

Windows XP, Windows ME, Mac 0SX, Windows 2000, Mac OS 8.6, Solaris, Mac 0S9, UNIX, Linux

References