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Shana Tharma

Customer Assistant

Personal Profile

A highly motivated student , with working experience in customer service and sales.I offer my 100% commitment and loyalty to the company and will do my best to help the company to continually move in the right direction. Energetic and positive attitude to be at my best while on my feet all day portray's me.

Education

Sep 2016Jun 2019

Accounting & Finance BSc(Hons) with business experience

Kingston University  Year 2 

Predicted 2:1

Currently an Accounting and Finance student at Kingston  University. Modules taken include Financial Accounting, Business Information Analysis,Organisational Behaviour,Economics for business.

Sep 2010Jul 2013

A-Levels/BTEC's

Harris Academy South Norwood

Attained an A-Level in German (A grade), 3 BTEC's in Business (Distinction), Health and Social Care (Merit) and Science (Pass)

Sep 2007Jul 2010

GCSE's

Harris Academy Upper Norwood

Attained 11 GCSE's A*-C. Subjects include Mathemetics, English language, Science and German

Work experience

January 2017Present 

Youth Leader

Bethel Missionary Church
  • Good communication skills with all ages
  • Team player and team builder
  • Disciplined, organised, self-motivated and pro-active
  • Prioritise and oversee its own daily activities to efficiently meet objectives.

May 2012Present 

Primary Teacher

Bethel Missionary Church 
  • Preparing the lesson
  • Plan and Organise
  • Motivating pupils with enthusiastic, imaginative presentation
  • Maintaining discipline
Mar 2014Aug 2015

Sales Associate

Hutchison 3G UK Ltd (Three UK)
  • Selling pay as you go phones and monthly contracts
  • Dealing with customer issues and complaints
  • Achieving monthly sales targets
  • Working under supervision at an elementary level to maximise the volume and      value of sales in the store.
  • Teaching new recruitment the store procedures
  • Knowledge of wide range of products in many different companies, in the market of technology
  • Customer focused by identifying and meeting the needs of existing and new customers
  • using  product knowledge to help customers decide what's right for them

Dec 2011Dec 2014

Customer Assistant

Marks and Spencer plc
  • Serving customers at till points
  • Builds good relationships with customers through the use of the 'Great Conversations' model to make sure its delivers a great customer experience in store.
  • Stock shelves while being attentive to customers 
  • Manage tills 
  • Precise attention for details and customising display at shop floor 

Skills

  • Excellent working knowledge of Microsoft Word, Excel and Powerpoint and overall Computer skills
  • Fluent in English, German and Tamil. Uses clear and effective verbal communications skills with guidance to express ideas and deal with customers and colleagues both in store and by phone
  • Work confidently within a group

Achievements

  • Full clean UK Driving License
  • Sales award whilst working in Three 
  • Raising money for Sri Lanka charity Mission 
  • Raise 160 Shoe box's for children during Christmas 2016 & 2017