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Shams Naaz Ansari

IT Manager with 13+ Yrs of Exp in IT Infrastructure, Project Management and Service Management


Versatile and highly skilled IT Project Management and ITIL professional seeking a challenging role in IT Service Management and Project Management.

11+ Years of experience in managing enterprise-wide IT Projects and IT Infrastructure Services.

6+ Years of Project Management experience in ITSM, NOC Operation and Migration & Transition Projects in Manufacturing and Processing Industries such as Retail, Textile, Seeds, Iron & Steel and Sugar.

Work experience

Oct 2010Present

Assistant Manager - IT

NSL Group

Overseeing all aspects of IT Support Operations including IT infrastructure strategy consultation with Vice President-IT in order to ensure the appropriate IT support to the business operations. Oversee the Technical Support Services, Networking, Systems Support and IT Security. Ensuring the appropriate availability levels of IT Infrastructure with acceptable mean time between system failures as well as quick recovery times.Interact with project managers during project implementations. Ensuring technical resources are available to complete projects and implementations on time.

Manage routine IT Support including dealing with respective vendors, system down time, reporting on IT service levels, defining and tracking the IT performance.

IT Policy Management: IS Policy & Planning of Information Services, including development of internal policies and procedures, strategic workforce and Infrastructure planning.

Program Planning and Budget Formulation: Manage the annual IT Infrastructure Section budget submission. Provide analysis of cost management and performance management data.

Development and Deployment: Develop components of the company IT architecture pertaining to IT infrastructure development, standards, and practices. Provide technical guidance and assistance to HO and regional offices regarding implementation of application systems and IT infrastructure issues and practices.

As a PROJECT MANAGER (Transition & Operation)

In the role of Project Manager, worked within the different verticals of NSL Group. Responsible for managing large scale, high risk, high visibility (production support related IT projects). Performed all major accepts of a project management like  project discovery, drafting and driving project plans, project sizing and forecasting, scope, time and budget management, risk identification, status reporting, closer etc.    

·   Monitoring program with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects; conducting program closure meetings and addressing all the important issues.

·   Defining escalation / response / resolution time for reported problems on the basis of critical.

·   Successfully coordinated and managed the smooth knowledge transfer between onsite and offshore resources at the onsite locations.

·   Monitor and record the performance of team members during the transition phase and provide feedback on the same to improve performance.

·   Prepare agenda for steering committee meeting, record MOM and follow up on action items.

·   Prepare dashboards to communicate the progress regarding scope, schedules, and cost to all stakeholders.

·   Responsible to capture the lesson learnt and thereby implement best practices & process improvement initiatives to enhance quality of project deliverable.

Oct 2009Sep 2010

Sr. Tech Support


Provided technical solutions on complicated cloud integration engineering problems, monitors all processes and procedures in cloud integration. Ensures the performance of cloud computing platforms and infrastructures to meet the requirements of complicated solutions. Upgrades systems and reviews configuration parameters to optimize system performance and maximize operation uptime.

·   Operate services running in a cloud environment.

·   Watch Ticket queues and perform basic troubleshooting tasks, engage lead for all escalations.

·   Watch Event management for alarms and perform basic outlined troubleshooting steps and engage senior team members on event resolution.

·   Coordinate the installation, configuration, administration, maintenance and issue resolution of business systems and services. Evaluate and install software patches.

·   Develop procedures and methodologies to increase efficiency and performance.

·   Maintained technical support best practices, workflows and compliances within team, business partners and customers.

Jul 2006Aug 2009

IT - Asst. Manager

Subhiksha Ltd.

Responsible for managing team of 16 internal and external (contract) IT Support for 63 retail stores IT operations and System support. Ensures excellent service levels for infrastructure and network support as well as help desk for Business Applications, POS Systems & Network functionality. Supervise all daily and weekly IT procedures. Design, implement preventive maintenance for all IT hardware & Software. Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs. Support development and implementation of new computer projects and new hardware installations.

Jun 2003Jul 2006

Agile Systems (Sanvijay Group)

Sr. System Engineer

Responsible to manage, implement, maintain the internal IT Infrastructure & day to day IT related issues comes in HO and Plant Units, ensure minimum downtime and maximum availability. Maintained network operations and software applications (e.g. servers (file, print, application, web server, database, proxy, etc.), operating systems, Plants server backup, routine maintenance programs, etc.) for the purpose of ensuring efficient operations. Manages servers and network resources including network applications for the purpose of delivering services in compliance with established guidelines and objectives.


Jun 2011


Dravidian University
Apr 1999

12th (H.S.S.C)

Balaghat English School (M.P. Board)
May 1996

10th (S.S.C)

Kendriya Vidyalaya (C.B.S.E. Board)


Oct 2013Oct 2018

PRINCE2 Practitioner

License Number: 02315748-01-38VU
Aug 2013Present

ITIL 2011 Foundation

License Number: 02312040-01-VJ8J
Sep 2013Present

Certified Integrator in Secure Cloud Services

License Number: 4852900.20199361
Sep 2013Present

Cloud Computing Foundation

License Number: 4852900.20195919
Sep 2013Present

IT Service Management Foundation - ISO/IEC 20000

License Number: 4852900.20199360
Sep 2013Present

Information Security Foundation - ISO/IEC 27002

License Number: 4852900.20195925
Dec 2008Present

Microsoft Certified Professional

Candidate ID: SR5514140 | Exam 070-290 Reg No: R45SYD534A | Exam 070-294 Reg No: R4ASYD5552