Assistant Manager II
Act as Assistant Manager for Claims Operations and Quality team with regard to overseeing new system implementations.
Handled Quality Audit and Claim adjudication Team to ensure zero penalty on service delivered with a team of 60 associates including 3 Management Trainees.
Acting as direct point of contact for Onshore/ Offshore for the reporting team members for their Quality.
Acting as direct point of contact for Payment and Performance Guarantee accounts handled by the team (Offshore Accounts).
Acted as a member of the business development/ Automation Team team for process improvement upto the satisfaction or required ask of the onshore counterparts/ stake holders.
Responsible for developing training and operations documentation, as well as the training of any new changes to UHG’s internal systems.
Trained/ mentored Management Trainees on UHG (UnitedHealth Group) specific operational competencies, including metric analysis, production management, continuous-improvement processes, quality monitoring, and performance appraisals.
Create monthly analysis and reports that communicate the performance and progress of the department (Quality and Productivity).
Develop strategies and process changes in order to mitigate losses.