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Work experience


Fast Pace LDA
Trainer for in India via conference call on LA Task Trainer for QC Validators for LA Task Live Virtual Classroom Process Facilitator(LVC PF) Help instructors to facilitate virtual classrooms Track enrolments, no-shows and walk-ins Help learners with technical issues

Executive Account Manager

ACE Insurance Limited
Industry Insurance Specialization Sales-Telesales/Telemarketing Role Telesales /Executive Account Manager Position Level Junior Executive Monthly Salary SGD 2, 000 Responsibilities: Acquire new accounts via tele-sales. Upgrade existing client's plans and offer new products.

Subject Matter Expert

System Automation Project-IBM(M)
SDN BHD Purpose of the project: To ensure that all the manual works reduced to minimal level in order to maximize the efficiency of other services provided to clients. Responsible to document manuals and guides on Learning Activity creation as a Subject Matter Expert(SME) Responsible of requesting additional requirement that can reduce manually handled tasks Lead weekly conference calls with Decision Makers from United Stated and Tools Team from India Assist the Tools Team with development of new interface Run testing in the test environment before the deployment of the interface Awards Servicesource International(M) SDN BHD Won First prize for SSI KUL Got's Talent-HAD NALA Notes Packet Automation Won Second prize for inter-team automation challenge-HDS NALA Integrated Database Received“ Above + Beyond” 2013 award

System Administrator

Servicesource International(M) SDN BHD|
Kuala Lumpur, Malaysia Industry Computer /Information Technology(Software) Specialization IT/Computer-Network/System/Database Admin Role System Administrator Position Level Senior Executive Monthly Salary MYR 4, 007 Responsibilities: Auditor for ANZ & NALA team. Perform internal checking for team members to ensure all data are at top accuracy before sending out to clients Senior Quoter Prepare sales quotations for clients in Microsoft Excel and Siebel Insight System using 14 different Internal and external systems Using client-specific database such as Clarify, Business Objects, Matrix, Siebel insight, Aries, License Key Management System, Hi-Track System and OracleUse Internal CRM to update quotations, booking and Purchase Orders Ensure the integrity of client and internal information in database, financial, and CRM systems Liaise with Internal and External shareholders to ensure quote is delivered accurately within he stipulated SLA SME for ANZ & NALA team
Jul 2013Present

Senior Specialist

Operations Services
4 years of total experience Senior Specialist (2 years)
Jun 1987Present


IBM Malaysia SDN BHD
JAYA DIRI DAYCARE Education Specialization Education Role Childcare Fresh/Entry Level Monthly Salary MYR 750 Education (UUM) Bachelors Business Studies/Administration/Management| Malaysia Major B. Business Mathematics(Hons.) CGPA 3.26/4.00 Skills Advanced Microsoft Windows-Microsoft Word, Excel, Access, Lotus Notes, SABA Centra, Blackboard Collaborate Basic Matlab Simulink, SPSS 12. 0, Microsoft Visual Basic 6.0 Languages Proficiency level: 0-Poor, 10-Excellent Language Spoken Written English(Primary) 9 9 Bahasa Malaysia 9 9 Tamil 9 9 Additional Info Expected Salary MYR 5, 100 Preferred Work Location Kuala Lumpur, Selangor, Kuantan About Me Gender Female Age /28 Address A-6-6, Bougainvilla Apartment, Jalan Prima Pelangi, Bukit Prima Pelangi, 52200, Segambut Dalam, Kuala Lumpur, Malaysia References Miss Farah Hashim Team Lead(Hitachi NALA)
Dec 2012Jun 2013

Account Development Executive

IBM Malaysia SDN BHD
Focal Point for development of an automated system for Learning Activity creations Previous Experiences Account Development Executive (6 months)
Feb 2012Oct 2012

Promoted To Qc Leader

IBM Malaysia SDN BHD IBM Malaysia SDN BHD
Promoted to QC Leader Recognized by Team Leader and Manager for fast learning ability Achieved KPI of Zero Error consecutively since joined the team Given additional tasks within one month upon joining the organization Completed“ Survey Cleanup Project” for over 27000‘ codes' in one week Identified and selected as Subject Matter Expert(SME)
Aug 2011Oct 2012

Learning Delivery Administrator

IBM Malaysia SDN BHD
Convince and sell insurance products to clients Learning Delivery Administrator (1 year 2 months)
Aug 2011Oct 2012

Learning Delivery Administrator

IBM Malaysia
Industry Computer /Information Technology(Software) Specialization Human Resources Role Others Position Level Junior Executive Monthly Salary MYR 2, 800 Main Responsibilities: Learning Delivery Administrator Learning Activity Team
Sep 2011Feb 2012

Assistant Qc Analyst

IBM Malaysia SDN BHD
Selected as Assistant QC Analyst for team Awarded for best performance during“ Stars of IST” function
May 2010Aug 2010

Marketing Representative

SMART Network Marketing
3 months) Industry Advertising /Marketing/Promotion/PR Specialization Marketing/Business Development Role Market Research Fresh/Entry Level Teacher (6 months)



Universiti Utara Malaysia UUM