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Work experience

Feb 2013Dec 2013

Chief Operating Officer

PMC Hospital
Job Responsibilities and Accomplishments
  • Administration of the entire hospital departments and staff.
  • Analyze Plan, Budget and Implementation of new departments and ideas regularly.
  • Participated in decision-making processes to achieve hospital's mission.
  • Ensured successful implementation of changes in healthcare matters.
  • Involved actively in program and facility planning, budget preparation.
  • Formulated and administered hospital policy.
  • Represented the hospital at various professional and governmental organizations and meetings.
  • Recruited and inducted Doctors and Para-medical ensuring maximum retention.
  • Initiated and implemented new services to generate additional revenue to optimize profits.
  • Carried out cost analysis, review of service, budgeting and operational procedures.
  • Designed and implemented policies and programs for operational excellence to achieve company’s vision and mission.
  • Promoted services to hospitals and other health care entities through public relation efforts.
  • Developed, managed, and maintained high quality relationships with internal and external agencies
  • Developed and executed operational strategies based on the operational plans
Jul 2008Apr 2012

Assistant Manager- F&A Operations

IBM India

Process Managed

  • Pearson Education (edexcel) London - United Kingdom
  • IBM Pearson Transition Team – London – United Kingdom
  • Westpac Banking Corporation – Australia
  • St. George Bank – Australia
  • British Petroleum - North America – Intercompany Reconciliation Team
  • British Petroleum – Europe and AsiaIBM Training Team
  • IBM Global CEO Study 2008 – IBM US Team
  • Westpac Transition Team – Australia

Job responsibilities

  • Manage team as required in each process and additional when required.
  • Maintain strong relationships with International Clients in delivering optimal product support whilst ensuring excellence in customer services.
  • Manage video conferences with International clients and IBM senior Managements.
  • Single point of contact for all non-operations departments and identify, evaluate & co-ordinate operational, Admin, IT and HR issues.
  • Provide team information and administration to relevant support teams to ensure contract volumes are adequately planned, that records are kept up to date and that occupancy is maximized and is adhered to in order to meet service levels requirements.
  • Plan team activity, training and development ensuring least impact to the SLA when making team decisions.
  • Identify and manage potential areas for concern and underachievement, adopting an objective and discrete approach in order to reach an effective solution whilst maintaining discipline and morale
  • Advise Agents for all non-operations departments and identify, evaluate & co-ordinate operational, Admin, IT and HR issues. Forward non-resolvable issues to Manager Operations
  • Monitor and provide agreed statistical and/or written information relating to work levels, activities, and service quality and team issues to identify and resolve any areas for improvement, therefore meeting identified performance targets.
  • Produce monthly executive level reports (MIS) and lead analytics effort on various Projects.
  • Monthly / Quarterly / Annually Performance Review meetings with Direct Reportees
  • Managed and Lead Disaster and Crisis situation for more than 400 employees effectively and also lead mock drills regularly