Shakrah Akram

  • Abu dahbi UAE
Shakrah  Akram

Retail Sales Representative to seek a challenging, responsible and professionally rewarding position that utilizes my knowledge, wisdom and skills towards the growth of any reputed organization

5 years successful sales and marketing support experience 

Work History
Aug 2011 - Present

Retail Sales Representative

Al-Futtaim Watches & Jewellery Al Futtaim Group
  • Building customer relation and their relative activities.
  • Planning and achieving Personnel and Store Target
  • Effective implementation of sales policies.
  • Following SOP (standard operating procedure) of company and implement it to opening and closing of store
  • Maintaining the showroom stocks and reporting for any loss and damages to the Store Manager.
  • Customer management, ensuring an excellent shopping experience for the customer.
  • Conducting monthly inventory for the brands.
  • Request for the weekly stocks form the allocator from Ware house.
  • Sales plan to achieve the targets.
  • Handling store as a Shift in-charge in Manager Absence.
  • Handling cashManagement.
Jan 2011 - Aug 2011

Sales Executive

Telelink L.L.C (Representing ETISALAT L.L.C):
  • Support and provide superior service via phones using UAE directory.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Effectively deal with job stress, angry callers, and upset customers.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Meets commitments to customers.

Other duties as assigned

Apr 2009 - Dec 2010

Sales Executive

  Revlon Cosmetics Distributer Pakistan
  • Respond to customer requests, answers questions, and handle customer problems in a direct manner, treating the customer with dignity and a positive attitude
  • Deliver outstanding customer service
  • Impart information, handle complaints and provide first call resolution
  • Customer guidance and escalation
  • Development of sales force
  • Recruitment of sales team
  • Manage the weekly, monthly and weekly targets of the sales team

Education

Education
Jan 2010 - Present

M.B.A

Superior University Lahore
  • MBA (Pursuing 3rd Semester from Superior University Lahore)
Mar 2008 - Apr 2009

B.Com

Punjab University Lahore

Skills

Skills

Experienced Professional

Client Relations & Customer Service

SAP

Spirit & Leadership

SALES AND MARKETING

Organisation

ACHIEVIEMENTS

  • Winner of (Feather in The cap) award for the best contributor for Aug 2012.
  • Appreciation from Brand Managers in Visual Merchandising.
  • Certified for achieving the Brand targets.

COMPUTER SKILLS

  • MS-Office, SAP (SYSTEM APPLICATION AND PRODUCTS), Retail- Pro, Windows 2000, XP & Vista.

 PERSONAL PROFILE

Date of Birth:15th April 1991.

 Marital Status:Single

 Nationality:Pakistani

 Religion:Islam

 Passport No: BV1321361

Visa Status:Employment visa

 Languages:English,Urdu,Panjabi,Arabic(Spoken)