Call Center Customer Service
Sykes Inc. (Bank of America)- Sumter,SC
- Set up and explained new membership contracts.
- Trained and directed 5-6 new hires during department orientations.
- Led and educated my team on customer relationship management techniques.
- Maintained confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
- Received superior customer service satisfaction scores for 3 consecutive quarters.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.