Consumer Service Phone Banker
Wells Fargo -Columbia,SC
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints sympathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Mastery of customer service management systems and databases.
- Accurately documented, researched and resolved customer service issues.
- Researched and customized service proposals for clients.
- Consistently hit and exceeded sales goals by 20%.
- Responded to all customer inquiries thoroughly and professionally.
- Acted professionally and patiently when addressing negative customer feedback.
- Sold products as well as provided customers with further opportunities.