Sagar Shah

  • 36H Eric Paton Way, St. Johns, 1072  Auckland
  • 0220483308
  • shah.sagar150@gmail.com

In pursuit of challenging and enriching assignments.

Summary

A result-focused professional with nearly 5 years of experience in Service Operations and Client Servicing. Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions. Fully experienced in developing profitable and productive business relationships, coordinating with decision-makers with distinction of accomplishing multi-fold revenue increase.

Flexible attitude to cope up with the changing situations and emerging with enhanced performance. Trained in various leadership, sales management and financial planning module.  

Excellent interpersonal, analytical and negotiation skills.

 

Domain Skills

Skills

Superior Communications Skills

Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.

Well-Organised & highly efficient

Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.

Sales & Support

Handle Presentations, Product demos and interaction with all key people and convince them implicitly, closing the case keeping all the major aspects in front and increased sales growth.

Client Relationship Management

Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms. Identifying improvement areas & implementing measures to maximise customer satisfaction levels.

Extensive Experience

Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry. An independent self-starter.

Work History

Work History
Apr 2010 - Mar 2015

Customer Service Agent

Satva Design Studio, India
  • Dealt with customer service concerns and complaints, by phone and in-person.
  • Creating liaison between senior management and client’s demands
  • Staff posts recruitment training
  • Documentation of the project done
  • Implementation of the submitted projects
  • On-site training for the submitted modules and projects to the clients

Education

Education
Mar 2016 - Present

Graduate Diploma In Information Technology

Otago Polytechnic - Auckland International Campus

Auckland, New Zealand

May 2011 - Jun 2015

Bachelor in Computer Engineering

Gujarat Technological University

Gujarat India

References

Available on Request.