Shahira Hassan

  • Giza Egypt
Shahira Hassan



  • Direct wide range of office procedures including administration, bookkeeping, customer service, scheduling, event planning, and special projects.
  • Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams.
  • Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency.
  • Outstanding communication skills to build rapport with clients and employees at lateral and executive levels.
  • Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), and Internet research and applications.
  • Fluent in Arabic and English .

Work History

Work History
2014 - 2015

Account Advisor - General Motors (GMME)

Raya Holding 
  • Own and manage the client relationship, resolving calls efficiently and effectively. Ensure services level agreements are met and maintained.
2015 - 2016

Account Advisor - Careem Egypt 

Raya Holding 
  • worked as customer service and handling all operation cases
  •  Resolved client complaints and answered inquiries as needed.
  • Assisted with training new agents in product knowledge , systems and office equipment.


2008 - 2012

Bachelor degree in Business Administration (Accounting)

AYA Academy 

Degree : Excellent