Senior Support Engineer
Diyar United Company
- Pre-sale designing & compilation, also to give consultation on various subjects (SUN, Microsoft, Cisco etc) to clients, to provide 3rd level support on escalations to other engineers, to set procedures & roadmaps for other employees to follow the Microsoft Operations Framework.
- Product Demo, Product Presentations & Conducting Workshops
- Supporting Sales Executive on Pre-Sales Cases on Microsoft/IBM Products and services
- Delivering the Presentations for the Customer
- Preparation of Proof of Concepts
- Designing the Solutions
- Integration of Hardware and Software.
- Resolving problem associated with Sales Solutions and Situations
- Worked with Business Critical Team for the resolving the Complex Issues.
- Participated in the Sales Call for the Technical Clarifications
- Reviewed RFP responses for the Hardware and Software Technical Accuracy
- Conduct Training for other client corporate personnel in the form of both hands-on & classroom trainings. Having also conducted workshops for Microsoft Active Directory, Microsoft Exchange, SMS 2003, Sun Field Essentials & Cisco networking concepts.
- Supporting Microsoft, Sun & Cisco platforms as well as Designing & planning implementation projects for complete systems infrastructure;