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Shahid Anwar

Summary

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned goals. Consultative selling approach coupled with the energy and drive as an individual contributor with minimal supervision.

Work History

Dec 2012Present

Reservations Executive

Arabian Oryx Travel & Tourism LLC
  • Making Leisure Holiday Packages as per the customer requirements.
  • Handling of group bookings - involving cut-off dates, blocking, accuracy of rates and booking policies. 
  • To ensure customer delight and to support the achievement of the itinerary. 
  • To effectively communicate with the client throughout the booking process, ensuring we have the full understanding of the guests' requirements and identify areas for future business opportunities and to promote repeat business.
  • To ensure correct charges are in place on all agreements and credit control standards are adhered to. 
  • Processes reservations by email, telephone or our Online B2B portal. 
  • Knows the selling status, rates, and benefits of all packages plans required by the Travel Agents. 
  • Knows the credit policy of the hotels and Travel Agents and make entry in the Back Office system. 
  • Working on i-Travel 3.0 Back Office Software for Travel Management Companies.(Pro-user) 
  • Processing UAE Tourist / service Visas for the passengers.
May 2011Sep 2012

Travel Management Executive

Getz Pharmaceuticals(Pvt.) Ltd
  • Managing timely registration of Doctors for Medical education and conferences held in different countries on different forums. 
  • Working as a team player in managing group of 100+ pax traveling for Medical education, Annual Sales Conference and excursions. 
  • Responsible for FIT's from our Head Office to all our sales offices worldwide and other destinations as well. Also looking after domestic traveling and hotels for individuals and groups. 
  • Giving support to Sales & marketing team for domestic/international travel. Strong negotiation and follow ups to Tour operators and hotels to get the best rates for our groups/executives. 
  • Maintaining good relationships with all our vendors, agents and hotels to get the best rates available throughout the year. 
  • Preparing visa applications with complete requirements from the Embassy/Consulate for senior management and its timely submission directly to the consulates/embassies. 
  • Processing vendor's payment. Working on SAP to process all vendors payments. - Basic know-how and working on Amadeus(GDS) for Ticketing.
Jun 2010Apr 2011

Travel Incharge

Soorty Enterprises Pvt Ltd
  • Arranges Business/Leisure trips for Managing Director including hotel/resorts, Limo, luxury yacht, spa and tours.
  • Arranges the booking of internal events (meetings, workshops, presentations etc) held in Karachi or other locations.
  • Organizes and advises new employees regarding travelling abroad.
  • Maintains constant liaison with and builds strong rapport with local travel agencies.
  • Visits hotel premises frequently to maintain required standards and best rates available.
  • Meeting with the Visa Officers of different Consulates/Embassies to get visa with ease especially for the M.D and senior management executives. 
  • Ratifies all travel and hotel invoices.
  • Prepare Travel cost summary for M.D on monthly basis. 
  • Also acts as Travel advisor to M.D and his family.
  • Also categorizes class wise distribution of hotels and airlines accordingly.

expertise

  • Customer Service/Client Relations
  • Client/Vendor Management
  • Car/Hotel Reservation
  • Executive Level Correspondence
  • Package Costing
  • Contract Management
  • Travel Management
  • Tour Operations
  • Event Management

SKILLS

  • Fully competent with Microsoft Office, Internet and Email.
  • Possess Management and Interpersonal Skills.
  • Communicates effectively with excellent written and verbal skills.
  • Firm understanding of providing excellence in internal customer service.
  • Committed team player, ability to establish and maintain effective working relationships.
  • Multi-tasker with good organisational skills.
  • Good standard of grooming.
  • Ability to learn additional software packages and use them efficiently.
  • Interest in gaining knowledge on company procedures.

Education

20052007

Masters in Public Administration

University of Karachi, Pakistan
with Specialization in Human Resource Management
20022005

Bachelors in Public Administration

University of Karachi, Pakistan