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Summary

  • Presently working as Senior Software Engineer – Xchanging Solutions, a CSC company- Chennai and having three plus years of industry experience in  UNIX Application Support, implementation of process and interacting with client.
  • My exposure to technical assignments has helped me to emerge as a highly motivated, detail oriented, communicative team player and a technologically savvy problem solver. 
  • Ability to learn new technologies and processes rapidly and implement them in the project.
  • Facilitate or engage in problem solving to create a continuous improvement culture.

Technical Skills

Language: UNIX, SQL
Databases & RDBMS: Oracle, DB2, Sybase
Operating Systems: AIX UNIX, Windows 9x
Tools : Remedy, Hp Service Center, IBM RTC, Putty, BMC tools, CA ESP Workstation, Informatica

Experience

  • Currently, working as a Senior Software Engineer in Xchanging Solutions, a CSC company, Chennai from May 2015 to till date.
  • Worked as Software Engineer in Xchanging Solutions Limited, Chennai from December 2012 to December 2014.

Education

Sep 2007Apr 2011

Bachelor of Engineering

Anna University, 2011
Oct 2013Present

Oracle Certified Associate (OCA)

Oracle University
Feb 2009Present

Upper Intermediate Level Grade Exam

University of Cambridge along with BULATS

Work History

May 2015Present

Senior Software Engineer

Xchanging Solutions

Project Name         : Claim Intake

Client                           : Liberty Mutual–USA

Location                     : Chennai

Role                              : Senior Program Analyst

Environment             : UNIX

 

Project Description    : Liberty Mutual’s Commercial Markets Claims processing for both Personal Lines (PL) and Commercial Lines (CL) are handled in this application. The line of business includes property, Workers compensation, Auto and general liability. The application deals with Reporting a claim, Wage compensation, Internal and external reporting, First Report of Injury, Integrated customer access management etc. This is a 24/7 application with no downtime.

Technologies: UNIX, Sybase, Oracle

 

Online Processing:

The Online System used extensively and consists of the following modules:

  • Claim Management
  • Wage compensation
  • Customer Account Management
  • Reporting Claim
  • Service Center Operational Optimization Tracking and Reporting
  • First Report of Injury and their distribution to the intended customers

Claim Processing:

  • Claim gets registered through the application, and claims related to Workers compensation flows downstream to ExPRS. Property, Auto and general liability related claims moves downstream to VIA Claim Center.

 Roles & Responsibilities:

  • Responsible for supporting the application – Issue coordination, support etc.
  • Job monitoring via ESP workstation tool and analyzing server logs via blade logic tool and Informatica.
  • Receives and manages applications related complaints; records, prioritizes, follows up, reports, resolves or assigns to ensure timely and adequate closures.
  • Develop, execute and follow IT operational policies, standards and work instructions for customer support. 
  • Data fixes.
  • Handling Production and Test abends.
  • Exception mail handling.
  • Coordinating with onsite team effectively whenever needed.
Dec 2012Dec 2014

Software Engineer

Xchanging Solutions

Project Name         : ExPRS

Client                           : Liberty Mutual–USA

Location                     : Chennai

Role                              : Program Analyst

Environment             : UNIX


Project Description    : Liberty Mutual’s Commercial Markets Claims processing for Commercial Lines (CL) is handled in this application. The line of business includes Workers compensation only. The application deals with Reporting a claim, Workers compensation, Internal and external reporting, Medical disability management etc.

Technologies: UNIX, Sybase, Oracle, Informatica

 

 Batch Processing:

  • Claims gets registered either through application or by an external application, and only claims related to Workers compensation will be registered. 
  • One of the most critical application in Liberty Mutual as the batch timing starts from 11:00 PM EST and will extend until 06:60 AM EST the next day.
  • Daily retrieval of claims submitted during the online hours and their processing to the subsequent downstream applications happens during the batch time.
  • Close monitoring of the batch cycle is mandatory as any delay might cause the next entire business day not to function 
  • All financial transactions regarding the claims is taken care by the downstream applications

 Roles & Responsibilities:

  • Responsible for supporting the application – Issue coordination, support etc.

  • Job monitoring via ESP workstation tool and analysing server logs via blade logic tool and Informatica.

  • Coordinates and stays abreast of client requirements
  • Ensure customer satisfaction through continuous status information. 
  • Monitor critical infrastructure systems through industry standard monitoring tools like CA ESP WorkStation and systems.
  • Tracking down incidents and resolving them in a timely manner.
  • Preparing monthly reports customized with the help BMC Remedy and HP Service Center.
  • Deployments performed for application enhancements.
  • Responsible for impact analysis and estimation.
  • Reviews, checks, analyses and manipulates process data to monitor and maintain familiarity with all production activities and status, to identify existing or potential problems.
  • Handling Production and Test abends.
  • Exception mail handling.
  • Coordinating with onsite team effectively whenever needed.

Personal Details

Name: Shaheen Abdul Gafoor

Date of Birth: 30 Nov 1988

Languages Known: English, Hindi, Malayalam, Arabic

Hobbies: Reading, Travelling

Declaration

I hereby declare that the particulars given by me are true and correct to the best of my knowledge and belief.