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Business Development and Strategies Expert

Career Summary

Highly focused and detail-oriented Account Manager and Business Developer with an exceptional record of client service and revenue generation.Well versed with UAE's and MENA Region's Logistics,Freight forwarding,Last mile delivery and Aviation industries,Proven track record of acquiring,building and retaining blue-chip clients with Multi-Million $ revenue streams,Able to manage multiple simultaneous projects with high efficiency and accuracy. Adept at working independently or managing a professional team.

Employment Scan

August-2019Present

Head Of Strategies and Business Development

Raad Express

Responsible for assisting the chief executive officer (CEO) with developing, communicating, executing, and sustaining corporate strategic initiatives for a tech-based 3pl start up entity for Sheikh Abdulla bin Zayed group.

In my current consultative role I'm a part leader and part doer, with the responsibility of ensuring that execution of the strategy supports the strategy elements.

Communicating and implementing company's strategy internally and externally so that all employees, partners, suppliers, and contractors understand the company-wide strategic plan and how it carries out the company's overall goals.

Driving decision-making that creates medium- and long-term improvement.

Establishing and reviewing key strategic priorities and translating them into comprehensive strategic plans.

Monitoring the execution of the strategic plan.

Facilitating and driving key strategic initiatives through inception phase.

Ensuring departmental/unit strategic planning projects reflect organizational strategic priorities.

Partnering with institutional leadership, special committees, and consultants to support execution of key initiatives.

Developing inclusive planning processes.

Translating strategies into actionable and quantitative plans.

Mobilizing and managing teams of individuals charged with executing strategies.

Acting as a resource across the organization to increase broad cohesion for strategic plannings

May 2018Jan-2019

Head of Product Development-3pl/Aviation and Freight Forwarding

TruxApp Gcc

 

  • Heading the 3pl and the last mile silo product.
  • Operating as the lead point of contact for any and all matters specific to my portfolio of accounts.
  • Building and maintaining strong, long-lasting customer relationships.
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
  • Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare and maintain reports on account status.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
Nov 2017May 2018

General Manager

Phoenix Shipping and Logistics

Develop a sales strategy to achieve organizational sales goals and revenues.

Set individual sales targets with sales team and delegating responsibility for customer accounts to sales personnel.

co-ordinate sales action plans for individual salespeople and oversee the activities and performance of the sales team.

ensuring sales team have the necessary resources to perform properly aswell as monitoring the achievement of sales objectives by the sales team.

liaise with other company functions to ensure achievement of sales objectives
evaluate performance of sales staff.

providing feedback, support and coaching to the sales team plan and direct sales team training.

Assisting with the development of sales presentations and proposals to develop online sales platforms.

Coordinating and monitoring online sales activities,Investigating lost sales and customer accounts while tracking, collating and interpreting sales figures.
Forecasting annual, quarterly and monthly sales revenues.

Generating timely sales reports and developing pricing schedules and rates
formulating sales policies and procedures to help the C-levels to prepare budgets
control expenses.

Conducting market research and competitor and customer analysis to analyze data in order to identify sales opportunities.

Thoroughly involved in developing promotional ideas and material.

Aug 2017Nov-2017

Regional Business Development Manager

Trukker

Develop a sales strategy to achieve organizational sales goals and revenues.

Set individual sales targets with sales team and delegating responsibility for customer accounts to sales personnel.

co-ordinate sales action plans for individual salespeople and oversee the activities and performance of the sales team.

ensuring sales team have the necessary resources to perform properly aswell as monitoring the achievement of sales objectives by the sales team.

liaise with other company functions to ensure achievement of sales objectives
evaluate performance of sales staff.

providing feedback, support and coaching to the sales team plan and direct sales team training.

Assisting with the development of sales presentations and proposals to develop online sales platforms.

Coordinating and monitoring online sales activities,Investigating lost sales and customer accounts while tracking, collating and interpreting sales figures.
Forecasting annual, quarterly and monthly sales revenues.

Generating timely sales reports and developing pricing schedules and rates
formulating sales policies and procedures to help the C-levels to prepare budgets
control expenses.

Conducting market research and competitor and customer analysis to analyze data in order to identify sales opportunities.

Thoroughly involved in developing promotional ideas and material.

Jan 2017Aug-2017

Key Account manager

Fetchr
  • Proactively contacting clients to maintain a consistent high level of service delivery.
  • Monitor account performance through regular review meetings with operations and support functions to ensure all aspects of the business is tracked.
  • Ensure valid contracts, SOPs (Standard Operating Procedure), and KPIs (Key Performance Indicator) are existent for all assigned accounts through the entire partnership.
  • Playing an integral role in new business pitches being responsible for the on-boarding of new clients.
  • Ensure timely invoicing and collection in line with client’s service needs and payment terms respectively.
  • Team handling for a group of customer service representatives.
    Ensure over - all client and customer satisfaction.
  • Prompt email response; inquires, billing, tracking shipments and complaints.
Nov 2015Dec 2016

Manager-Operations and Development

Allied Transport Establishment,Dubai,U.A.E
  • Worked as Manager-Operations and Business Development,U.A.E Region.
  • Managed overall Operations and Business Development for Emirates Express (Heavy Haulage Group part of Allied Transport Establishment)
  • Monitored and Managed Operational Activities for Clients Like Dansaz, Galadari Group and Richtie Brothers Auctioneers for all their Heavy Haulage Movements.
  • Managed and supervised AOG (Aircraft on ground) Movements for Emirates Airlines,Danzas and Kuehne+Nagel.
  • Improved the operational systems, processes and policies in support of organizations mission,specifically, Supporting better management reporting, information flow,business process and organizational planning.
  • responsible for department's long-term planning, including an initiative geared toward operational excellence.
  • Oversaw overall financial management, planning, systems and controls.
  • Located potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Screened potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
  • Developed and negotiated strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
  • Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
May 2014Nov 2015

Senior Sales and Business Development Executive

Allied Transport Establishment, Dubai,U.A.E
  • Worked as Senior Sales and Business Development Executive.
  • Managed a portfolio of VIP accounts (Existing and Potential). Dealing with all aspects of a Client Relationship Including sales and Customer Services.
  • Used an existing network of industry contacts to generate new business.
  • Managed the work of account executives and closed potential pipe-lined Customers.
  • Delivered sales presentations to high-level executives and decision Makers. Attended client meetings and Co-operate Events.
  • Maintained and expanded relationships with existing clients.
Jan 2014May 2014

Assistant Operations and Transportation Manager, U.A.E Region

Allied Transport Establishment, Dubai,U.A.E
  • Worked as Assistant  Operations and Transportation Manager, U.A.E Region.
  • Managed and coordinated all domestic transportation activities with a major focus on the development.
  • Ensured that Department is a ‘customer-centric’ team with an infrastructure that provides the foundation for business growth.
  • Worked in partnership with the Transportation Manager and The Domestic operations Manager to create a more strategic approach for the company to include vendors, External Fleet providers and all distribution and transportation functions.
  • Assist in the development of improved transportation expertise and practices including negotiation of transportation contracts and domestic customer services; familiar with all modes and regulations, providers.
  • Maintained Daily/Weekly and Monthly Diesel/Fuel Consumption report and took necessary measures to efficient cost control.
  • Monitored daily Operations and Vendor’s performance through KPIs.
  • Handled escalated incidents and claims for shipment damages & shortages as well as personally investigating incidents and preparing incidents reports on the same lines.
Jan 2013Jan 2014

Key Accounts and Customer Services Specialist

Allied Transport Establishment, Dubai,U.A.E
  • Worked as Key Accounts and Customer Services Specialist.
  • Partially responsible for business development and sales and also acting as an expert cross seller selling company's other featured products to Clients.
  • Handled and monitored special land transportation projects for Clients like Kuehne-Nagel,Johnson and Johnson,Black & Decker and Unicef.
  • Receiving and confirmed all the bookings from all the departments at Customer's end.
  • Prepared delivery Notes (confirmation references) for the client and maintaining the movement report on daily basis.
  • Building client relationship by acting as the interface between the customer and the company.
  • Providing Client consultation and responsible for understanding Client’s organization and structure and staying well aware of client news and changes.
  • Acquiring required documentation for customs and ports authorities.
  • Establishing and promoting good will with Client and reviewing client history and contacting and meeting decision makers as a follow-up activity.
Mar 2010Jan 2013

Customers Accounts and Services Executive

Aramex International LLC, Dubai,U.A.E
  • Worked as Customers Accounts and services executive.
  • Handled shipment/consignments under all modes of transportation Air Sea and Land.
  • Identifying market potential by qualifying accounts and reviewing reports from survey and cooperate training.
  • Contributes information to market strategy by monitoring competitive products and reactions from clients/customer.
  • Accountable for customer satisfaction and providing high quality Customer service. Executing results against strategy and meet critical deadlines.
  • Recommending new solutions and services by evaluating current solutions. Keeping commitments in a timely manner and resolving issues promptly.
  • Making and keeping records of shipping request notices and maintaining daily reports for both company and customer's references.
  • Conducted professional training and trained a number of call centre staff for top-notch customer service.