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Career Summary

Highly motivated Business and Operations development professional having Years of experience boasting a solid track record of high performances in both Customer relationship/development,Operations and Sales. Strong knowledge of strategies and procedures along with solid experience in Relationship building and retention as well as nationally awarded customer service activities and market research and analysis.


Senior business development manager-3pl/Freight Forwarding

TruxApp Gcc
May 2018Present

Head of Business Development & Operations

Phoenix Shipping and Logistics
Sep 2017May 2018
  • Directed, managed and coordinated logistics, warehouse, transportation and customer service activities. 
  • Lead and directed strategic planning for logistics and customer services. 
  • Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels.
  • Developed and maintained transportation system on domestic and international freight that ensures business needs are met.
  • Managed customer service activities including order entry, customer satisfaction, interface with all internal and external departments and quality ensuring customer service creates competitive advantage in marketplace including resolving critical customer complaints.
  • Created, managed and achieved the overall logistics and customer service department budgets.
  • Developed and lead Sales and Operations Planning (S&OP) process.
  • Ensured Company is in compliance with laws and regulations regarding transportation, including hazardous materials. 
  • Resolved any legal issues pertaining to transportation/distribution.
  • Ensured Logistics Department complies with ISO 9002 requirements.
  • Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures.
  • Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Motivated, organized and encouraged teamwork within the workforce to ensure set productivity targets are met.
  • Participated in personnel development at all levels through talent acquisition, performance management, providing opportunity for high performers, education, communication, expectation setting, and self-actualization.

Account manager

Dec 2016Aug-2017
  • Proactively contacting clients to maintain a consistent high level of service delivery.
  • Delivering ongoing market analysis and assessment of competitors.
    Address client's concerns and ensure the resolution of issues in a timely manner.
  • Involved in the day to day management of clients.
  • Monitor account performance through regular review meetings with operations and support functions to ensure all aspects of the business is tracked.
  • Ensure valid contracts, SOPs (Standard Operating Procedure), and KPIs (Key Performance Indicator) are existent for all assigned accounts through the entire partnership.
  • Assisting with the preparation of contractual agreements and ensuring that these are fully adhered to.
  • Playing an integral role in new business pitches being responsible for the on-boarding of new clients.
  • Ensure timely invoicing and collection in line with client’s service needs and payment terms respectively.
  • Team handling for a group of customer service representatives
    Ensure over - all client and customer satisfaction.
  • Prompt email response; inquires, billing, tracking shipments and complaints.

Manager-Operations and Development

Emirates Express-Allied Transport Establishment,Dubai,U.A.E
Nov 2015dec 2016

  • Worked as Manager-Operations and Business Development,U.A.E Region.
  • Managed overall Operations and Business Development for Emirates Express (Heavy Haulage Group part of Allied Transport Establishment)
  • Monitored and Managed Operational Activities for Clients Like Dansaz, Galadari Group and Richtie Brothers Auctioneers for all their Heavy Haulage Movements.
  • Managed and supervised AOG (Aircraft on ground) Movements for Emirates Airlines,Danzas and Kuehne+Nagel.
  • Improved the operational systems, processes and policies in support of organizations mission,specifically, Supporting better management reporting, information flow,business process and organizational planning.
  • Managed and increased the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
  • responsible for department's long-term planning, including an initiative geared toward operational excellence.
  • Oversaw overall financial management, planning, systems and controls.
  • Located potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Screened potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
  • Developed and negotiated strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
  • Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Enhanced organisation's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Senior Sales and Business Development Executive

Allied Transport Establishment, Dubai,U.A.E
May 2014November 2015
  • Worked as Senior Sales and Business Development Executive.
  • Managed a portfolio of VIP accounts (Existing and Potential). Dealing with all aspects of a Client Relationship Including sales and Customer Services.
  • Met and headed high end presentations and proposals pitches to the clients and actively involved in negotiations till the final execution.
  • Used an existing network of industry contacts to generate new business. Leading and training other junior members of the sales account team.
  • Managed the work of account executives and closed potential pipe-lined Customers.
  • Ensured necessary actions are undertaken by the Sales account team to ensure Customer Satisfaction and Relationship.
  • Delivered sales presentations to high-level executives and decision Makers. Attended client meetings and Co-operate Events.
  • Maintained and expanded relationships with existing clients.
  • Maintained and updated Client data base as well as client history and contacting and meeting decision makers as a follow-up activity.

Assistant Operations and Transportation Manager, U.A.E Region

Allied Transport Establishment, Dubai,U.A.E
Jan 2014May 2014
  • Worked as Assistant  Operations and Transportation Manager, U.A.E Region.
  • Managed and coordinated all domestic transportation activities with a major focus on the development, implementation and advancement of domestic transportation strategies and processes in order to advance the competitive position and profitability of the company.
  • Ensured that Department is a ‘customer-centric’ team with an infrastructure that provides the foundation for business growth.
  • Worked in partnership with the Transportation Manager and The Domestic operations Manager to create a more strategic approach for the company to include vendors, External Fleet providers and all distribution and transportation functions.
  • Evaluated and recommended new or revised freight compliance processes and procedures, and assist with audits to ensure compliance with established standards.
  • Assist in the development of improved transportation expertise and practices including negotiation of transportation contracts and domestic customer services; familiar with all modes and regulations, providers.
  • Maintained and recorded all of the fleet vehicle maintenance reports including the daily breakdowns, Worked in alliance with the workshop department to ensure on time vehicle repair.
  • Maintained Daily/Weekly and Monthly Diesel/Fuel Consumption report and took necessary measures to efficient cost control.
  • Formulate, manage, coordinate, and oversee projects across transportation for which responsibility is delegated in a manner that optimizes and meets customer needs, quality standards and cost objectives.
  • Understood best practice metrics and the requirements for operational compliance in order to meet the guidelines for effective service levels and risk management.
  • Monitored daily Operations and Vendor’s performance through KPIs.
  • Handled escalated incidents and claims for shipment damages & shortages as well as personally investigating incidents and preparing incidents reports on the same lines.
  • Responsible for production of monthly operations reports to Group Management and monitoring and approval of the quality and accuracy of financial files to maximize the gross margin.
  • Worked Closely with the sales and marketing department in suggesting and finalizing annual/Monthly and trip based rates for Clients.

Key Accounts and Customer Services Specialist

Allied Transport Establishment, Dubai,U.A.E
Jan 2013Jan 2014
  • Worked as Key Accounts and Customer Services Specialist.
  • Partially responsible for business development and sales and also acting as an expert cross seller selling companies other featured products to Clients.
  • Handled and monitored special land transportation projects for Clients like Kuehne-Nagel,Johnson and Johnson,Black & Decker and Unicef.
  • Receiving and confirmed all the bookings from all the departments at Customer's end.
  • Prepared delivery Notes (confirmation references) for the client and maintaining the movement report on daily basis.
  • Building client relationship by acting as the interface between the customer and the company.
  • Identifying client requirements, determining schedule availability, promoting services, defining process and related issues.
  • Providing and suggesting as well as acquiring client’s paperwork and resolving their issues at both ends.
  • Providing Client consultation and responsible for understanding Client’s organization and structure and staying well aware of client news and changes.
  • Maintaining and updating client’s record with changes, communicating, monitoring and assuring smooth transaction of specific consignments.
  • Acquiring required documentation for customs and ports authorities.
  • Establishing and promoting good will with Client and reviewing client history and contacting and meeting decision makers as a follow-up activity.

Customers Accounts and Services Executive

Aramex International LLC, Dubai,U.A.E
Mar 2010Jan 2013
  • Worked as Customers Accounts and services executive.
  • Handled shipment/consignments under all modes of transportation Air Sea and Land.
  • Identifying market potential by qualifying accounts and reviewing reports from survey and cooperate training.
  • Contributes information to market strategy by monitoring competitive products and reactions from clients/customer.
  • Accountable for customer satisfaction and providing high quality Customer service. Executing results against strategy and meet critical deadlines.
  • Recommending new solutions and services by evaluating current solutions. Keeping commitments in a timely manner and resolving issues promptly.
  • Making and keeping records of shipping request notices and maintaining daily reports for both company and customer's references.
  • Conducted professional training and trained a number of call centre staff for top-notch customer service.


Client relations specialist.
Work force management.
Team management.
Consultative sales techniques.
Conflict resolution techniques.
Operations management.
Customer satisfaction and retention.
Performance tracking and evaluation.
Skilled multi-tasker.
Business management methodology.
Excellent sales techniques.
National account management.
Excellent communicator.
Strong proposal writer.
Analytical problem solver.


  • Excellence in Customer Service.
  • Business Writing Skills.
  • Customer Care.
  • Promoting Professional Telephone Image.
  • Client relationship building and Management.
  • Time Management.
  • Business Ethics.
  • Interpersonal and Communication Skills.
  • Leadership and Team Building.
  • Conflict Resolution.
  • Nuclear Radiation and Goods Safety.
  • Cooperate Sales and Customer retention.


Masters in International Business

University of Liverpool
2016On going

Majors in International Business and Marketing.

Bachelors in Commerece

University of Karachi

Acquired First Division with Majors In Business and Economics.

Intermediate Degree (Science)

Defence Authority College for Men

Major in Computer Sciences.

Personal Details

  • Natioanlity: Pakistani.
  • D.O.B: 16th August-1986.
  • Valid U.A.E Driver's License.


References will be furnished upon demand.