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Career Summary

Highly motivated Business and operations development professional having 6 + Years of experience boasting a solid track record of high performances in both Customer relationship/development,Operations and Sales. Strong knowledge of strategies and procedures along with solid experience in Relationship building and retention as well as nationally awarded customer service activities and market research and analysis.

AREAS OF EXPERTISE

  • Client relations specialist.
  • Work force management.
  • Team management.
  • Consultative sales techniques.
  • Conflict resolution techniques.
  • Operations management.
  • Customer satisfaction and retention.
  • Performance tracking and evaluation.
  • Skilled multi-tasker.
  • Business management methodology.
  • Deadline-oriented.
  • Excellent sales techniques.
  • National account management.
  • Excellent communicator.
  • Strong proposal writer.
  • Analytical problem solver.
  • Well Versed With MS Office (Word-Excel- Power Point)

Objective 

To leverage my experience while continuing to be challenged. having 6+  years of experience working for known Multinational organisations. background in Management, Account Management, Business development,Sales and Operations Management represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success both as a leader and a contributor in all of the organizations that I have worked with in the past and willing to continue the same as i progress professionally.

EMPLOYMENT SCAN

Manager-Operations and Development

Emirates Express-Allied Transport Establishment,Dubai,U.A.E
Nov 2015Present

  • Managing overall Operations and Business Development for Emirates Express (Heavy Haulage Group part of Allied Transport Establishment)
  • Overseeing,Monitoring and Managing Operational Activities for Clients Like Dansaz, Galadari Group and Richtie Brothers Auctioneers for all their Heavy Haulage Movements.
  • Managing and supervising AOG (Aircraft on ground) Movements for Emirates Airlines,Danzas and Kuehne+Nagel.
  • Improving the operational systems, processes and policies in support of organizations mission,specifically, Supporting better management reporting, information flow,business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
  • responsible for department's long-term planning, including an initiative geared toward operational excellence.
  • Overseeing overall financial management, planning, systems and controls.
  • Locating potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Screening potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
  • Developing and negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
  • Closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Senior Sales and Business Development Executive

Allied Transport Establishment, Dubai,U.A.E
May 2014November 2015
  • Worked as Senior Sales and Business Development Executive.
  • Managed a portfolio of VIP accounts (Existing and Potential). Dealing with all aspects of a Client Relationship Including sales and Customer Services.
  • Met and headed high end presentations and proposals pitches to the clients and actively involved in negotiations till the final execution.
  • Used an existing network of industry contacts to generate new business. Leading and training other junior members of the sales account team.
  • Managed the work of account executives and closed potential pipe-lined Customers.
  • Ensured necessary actions are undertaken by the Sales account team to ensure Customer Satisfaction and Relationship.
  • Delivered sales presentations to high-level executives and decision Makers. Attended client meetings and Co-operate Events.
  • Maintained and expanded relationships with existing clients.
  • Maintained and updated Client data base as required.as well as client history and contacting and meeting decision makers as a follow-up activity.

Assistant Operations and Transportation Manager, U.A.E Region

Allied Transport Establishment, Dubai,U.A.E
Jan 2014May 2014
  • Worked as Assistant  Operations and Transportation Manager, U.A.E Region.
  • Managed and coordinated all domestic transportation activities with a major focus on the development, implementation and advancement of domestic transportation strategies and processes in order to advance the competitive position and profitability of the company.
  • Ensured that Department is a ‘customer-centric’ team with an infrastructure that provides the foundation for business growth.
  • Worked in partnership with the Transportation Manager and The Domestic operations Manager to create a more strategic approach for the company to include vendors, External Fleet providers and all distribution and transportation functions.
  • Evaluated and recommended new or revised freight compliance processes and procedures, and assist with audits to ensure compliance with established standards.
  • Assist in the development of improved transportation expertise and practices including negotiation of transportation contracts and domestic customer services; familiar with all modes and regulations, providers.
  • Maintained and recorded all of the fleet vehicle maintenance reports including the daily breakdowns, Worked in alliance with the workshop department to ensure on time vehicle repair.
  • Maintained Daily/Weekly and Monthly Diesel/Fuel Consumption report and took necessary measures to efficient cost control.
  • Formulate, manage, coordinate, and oversee projects across transportation for which responsibility is delegated in a manner that optimizes and meets customer needs, quality standards and cost objectives.
  • Understood best practice metrics and the requirements for operational compliance in order to meet the guidelines for effective service levels and risk management.
  • Monitored daily Operations and Vendor’s performance through KPIs.
  • Handled escalated incidents and claims for shipment damages & shortages as well as personally investigating incidents and preparing incidents reports on the same lines.
  • Responsible for production of monthly operations reports to Group Management and monitoring and approval of the quality and accuracy of financial files to maximize the gross margin.
  • Worked Closely with the sales and marketing department in suggesting and finalizing annual/Monthly and trip based rates for Clients.

Key Accounts and Customer Services Specialist

Allied Transport Establishment, Dubai,U.A.E
Jan 2013Jan 2014
  • Worked as Key Accounts and Customer Services Specialist.
  • Partially responsible for business development and sales and also acting as an expert cross seller selling companies other featured products to Clients.
  • Handled and monitored special land transportation projects for Clients like Kuehne-Nagel,Johnson and Johnson,Black & Decker and Unicef.
  • Receiving and confirmed all the bookings from all the departments at Customer's end.
  • Prepared delivery Notes (confirmation references) for the client and maintaining the movement report on daily basis.
  • Building client relationship by acting as the interface between the customer and the company.
  • Identifying client requirements, determining schedule availability, promoting services, defining process and related issues.
  • Providing and suggesting as well as acquiring client’s paperwork and resolving their issues at both ends.
  • Providing Client consultation and responsible for understanding Client’s organization and structure and staying well aware of client news and changes.
  • Maintaining and updating client’s record with changes, communicating, monitoring and assuring smooth transaction of specific consignments.
  • Acquiring required documentation for customs and ports authorities.
  • Establishing and promoting good will with Client and reviewing client history and contacting and meeting decision makers as a follow-up activity.

Customers Accounts and Services Executive

Aramex International LLC, Dubai,U.A.E
Mar 2010Jan 2013
  • Worked as Customers Accounts and services executive.
  • Handled shipment/consignments under all modes of transportation Air Sea and Land.
  • Identifying market potential by qualifying accounts and reviewing reports from survey and cooperate training.
  • Contributes information to market strategy by monitoring competitive products and reactions from clients/customer.
  • Accountable for customer satisfaction and providing high quality Customer service. Executing results against strategy and meet critical deadlines.
  • Recommending new solutions and services by evaluating current solutions. Keeping commitments in a timely manner and resolving issues promptly.
  • Making and keeping records of shipping request notices and maintaining daily reports for both company and customer's references.
  • Conducted professional training and trained a number of call centre staff for top-notch customer service.

PROFESSIONAL TRAININGS AND CERTIFICATIONS

  • Excellence in Customer Service.
  • Business Writing Skills.
  • Customer Care.
  • Promoting Professional Telephone Image.
  • Client relationship building and Management.
  • Time Management.
  • Business Ethics.
  • Interpersonal and Communication Skills.
  • Leadership and Team Building.
  • Conflict Resolution.
  • Nuclear Radiation and Goods Safety.
  • Cooperate Sales and Customer retention.

EDUCATION

Masters in International Business

University of Liverpool
2016On going

Majors in International Business and Marketing.

Bachelors in Commerece

University of Karachi
20062009

Acquired First Division with Majors In Business and Economics.

Intermediate Degree (Science)

Defence Authority College for Men
20032005

Major in Computer Sciences.

Personal Details

  • Natioanlity: Pakistani.
  • D.O.B: 16th August-1986.
  • Valid U.A.E Driver's License.

References

References will be furnished upon demand.