- Proactively contacting clients to maintain a consistent high level of service delivery.
- Delivering ongoing market analysis and assessment of competitors.
Address client's concerns and ensure the resolution of issues in a timely manner.
- Involved in the day to day management of clients.
- Monitor account performance through regular review meetings with operations and support functions to ensure all aspects of the business is tracked.
- Ensure valid contracts, SOPs (Standard Operating Procedure), and KPIs (Key Performance Indicator) are existent for all assigned accounts through the entire partnership.
- Assisting with the preparation of contractual agreements and ensuring that these are fully adhered to.
- Playing an integral role in new business pitches being responsible for the on-boarding of new clients.
- Ensure timely invoicing and collection in line with client’s service needs and payment terms respectively.
- Team handling for a group of customer service representatives
Ensure over - all client and customer satisfaction.
- Prompt email response; inquires, billing, tracking shipments and complaints.
Shah Aasim Zafar
- Dubai U.A.E