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Shafa Faiz

Seeking middle to senior level assignments in Client, Process & Operations Management with a leading organization of repute in ecommerce, IT software, banks and ITES

Profile Summary

A competent professional with 5 years of experience in:

~    Operations Management

~    Process Management

~    Project Management

~    Client Relationship Management

~     Attrition Management

~     Team Management

  • An out of box thinker with proven track record of establishing processes, SOPs, streamlining work flow and creating team work environment to enhance productivity innovatively
  • Well versed with digital marketing principals with hands on experience on CMS platforms like Sitecore
  • Demonstrated experience in the practical implementation of detailed project plan for client product marketing, website redesign , campaign management, third party tools, widgets and microsite migration
  • Excellent interpersonal skills with problem solving, logical thinking and analytical abilities
  • Key contributor in process level automations and innovations to make impact in deliverables quality and equip teams with new tools and techniques

Core Competencies

  • Hands on expertise in creating project plan, requirement documents and defining work break down structure for multiple ongoing projects
  • Mapping client requirements, coordinating , developing and implementing process in line with guidelines
  • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize productivity
  • Providing consultative inputs to clients during project initiation and queries related to CMS technology
  • Identifying risk and planning mitigation strategy to ensure process compliance
  • Deft in coordinating and activities as appropriate & preparing internal reports for management
  • Convenient in blending TAT , quality and best practices to enhance customer satisfaction level
  • Adept in interfacing with clients for understanding their requirement & suggesting the most viable solution and cultivating relations with them for customer retention

Work experience

Feb 2013Present

Associate Process Manager


Key Result Areas:

  • Start to End Project Management Planning till Closure
  • Project Planning creation of project plan, requirement understanding and sharing consultative inputs to client & project stakeholders
  • Estimating the effort to infuse into the project and defining Work Break down structure for multiple ongoing projects
  • Identifying the probable list of risk in projects, ensuring tracking and closure of them
  • Setting the right expectation of stakeholders in terms of designs, timelines and publishing the project progress reports
  • Content Management using sitecore CMS
  • Managing KRA and KPI of resources devoted to development, design, web editing and quality checks, making optimal resource utilization to benefit ongoing projects
  • Manage day to day request flow and project schedules
  • Performing manager reviews at all stages of project to make sure standard guidelines, best practices and required tool and terminologies used & adhered during project phases

Significant Achievements:

  • Spearheaded automation of tool to crawl WebPages to identify deviations and gaps in defined quality parameters
  • Creation of a project tracker sheet to track input documents, its versions , agree on requirement, scoping and additional information’s to track overall health of the project
  • Successfully created outlook based input template for standardizing request input template
  • Successfully completed process excellence training's on Lean-Expert, working on process quality optimization projects
  • Implemented resource pooling approach within the team to meet client adhoc and changing business requirements

Major Projects:

  • Redesigning the client website for improved product offerings
  • SEO tagging for campaign pages, product pages, landing pages and collateral documents
  • Migration and creation of new campaigns on numerous occasions to equip marketing team for improved customer reach & offerings
May 2011Jan 2013

Project Executive

HCL Infosystems

Key Result Areas:

  • Planning and scheduling the content development portfolio
  • Planning and Scheduling of 30+ Leads & Resources
  • Vendor Management
  • Effort Estimation and Resource management
  • Risk Identification & Mitigation
  • Bug Analysis for effort minimization in Development phase
  • Reporting to Delivery and General Manager over Project Status


  • Within 5 month span of time got the opportunity to handle the very first project of its kind in my organization i.e. Localization project.
Jan 2011May 2011



Key Result Areas:

  • Interacting with different stakeholders and gathering their requirements
  • Data Collection and Analysis of Symbiosis International University
  • Feasibility study of Sungard product “Banner”
  • Preparation of Training documents for users
Nov 2007Dec 2008

Software Engineer


Key Result Areas:

  • Interacting with different stakeholders and gathering their requirements
  • Website creation


Jun 2011May 2013


Symbiosis International University

MBA (Information Technology) from Symbiosis International University, Pune in 2011

May 2003May 2007

B-Tech(Computer Science)

Uttar Pradesh Technical University
  • B-Tech (Computer Science) from CET-IILM-AHL, Gr-Noida in 2007


Programming Language:


Database technologies:



MS Project, MS Visio, MS Excel, Power Point

Client Applications

Sitecore, AEM

Personal Details

Date of Birth                      19 April 1985

Preferred Locations        Mumbai, Pune, Bangaluru, NCR

Current Location              Flat No-102, Panch Mahal, Behind S.M.Shetty School, Powai-400076,                                                               Mumbai

Permanent Location       Flat No-306, Lake View Tower, Jora Talab, Bariatu, Ranchi-834009,