Shafa Faiz

  • Mumbai Maharashtra
  • +91 9595627460/9820596547
  • shafafaiz@yahoo.com 
Shafa Faiz

Seeking middle to senior level assignments in Client, Process & Operations Management with a leading organization of repute in ecommerce, IT software, banks and ITES

Profile Summary

A competent professional with 5 years of experience in:

~    Operations Management

~    Process Management

~    Project Management

~    Client Relationship Management

~     Attrition Management

~     Team Management

  • An out of box thinker with proven track record of establishing processes, SOPs, streamlining work flow and creating team work environment to enhance productivity innovatively
  • Well versed with digital marketing principals with hands on experience on CMS platforms like Sitecore
  • Demonstrated experience in the practical implementation of detailed project plan for client product marketing, website redesign , campaign management, third party tools, widgets and microsite migration
  • Excellent interpersonal skills with problem solving, logical thinking and analytical abilities
  • Key contributor in process level automations and innovations to make impact in deliverables quality and equip teams with new tools and techniques

Core Competencies

  • Hands on expertise in creating project plan, requirement documents and defining work break down structure for multiple ongoing projects
  • Mapping client requirements, coordinating , developing and implementing process in line with guidelines
  • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize productivity
  • Providing consultative inputs to clients during project initiation and queries related to CMS technology
  • Identifying risk and planning mitigation strategy to ensure process compliance
  • Deft in coordinating and activities as appropriate & preparing internal reports for management
  • Convenient in blending TAT , quality and best practices to enhance customer satisfaction level
  • Adept in interfacing with clients for understanding their requirement & suggesting the most viable solution and cultivating relations with them for customer retention

Work History

Work History
Feb 2013 - Present

Associate Process Manager

Eclerx

Key Result Areas:

  • Start to End Project Management Planning till Closure
  • Project Planning creation of project plan, requirement understanding and sharing consultative inputs to client & project stakeholders
  • Estimating the effort to infuse into the project and defining Work Break down structure for multiple ongoing projects
  • Identifying the probable list of risk in projects, ensuring tracking and closure of them
  • Setting the right expectation of stakeholders in terms of designs, timelines and publishing the project progress reports
  • Content Management using sitecore CMS
  • Managing KRA and KPI of resources devoted to development, design, web editing and quality checks, making optimal resource utilization to benefit ongoing projects
  • Manage day to day request flow and project schedules
  • Performing manager reviews at all stages of project to make sure standard guidelines, best practices and required tool and terminologies used & adhered during project phases

Significant Achievements:

  • Spearheaded automation of tool to crawl WebPages to identify deviations and gaps in defined quality parameters
  • Creation of a project tracker sheet to track input documents, its versions , agree on requirement, scoping and additional information’s to track overall health of the project
  • Successfully created outlook based input template for standardizing request input template
  • Successfully completed process excellence training's on Lean-Expert, working on process quality optimization projects
  • Implemented resource pooling approach within the team to meet client adhoc and changing business requirements

Major Projects:

  • Redesigning the client website for improved product offerings
  • SEO tagging for campaign pages, product pages, landing pages and collateral documents
  • Migration and creation of new campaigns on numerous occasions to equip marketing team for improved customer reach & offerings
May 2011 - Jan 2013

Project Executive

HCL Infosystems

Key Result Areas:

  • Planning and scheduling the content development portfolio
  • Planning and Scheduling of 30+ Leads & Resources
  • Vendor Management
  • Effort Estimation and Resource management
  • Risk Identification & Mitigation
  • Bug Analysis for effort minimization in Development phase
  • Reporting to Delivery and General Manager over Project Status

Achievement:

  • Within 5 month span of time got the opportunity to handle the very first project of its kind in my organization i.e. Localization project.
Jan 2011 - May 2011

Internship

SunGard

Key Result Areas:

  • Interacting with different stakeholders and gathering their requirements
  • Data Collection and Analysis of Symbiosis International University
  • Feasibility study of Sungard product “Banner”
  • Preparation of Training documents for users
Nov 2007 - Dec 2008

Software Engineer

SqcInfotech

Key Result Areas:

  • Interacting with different stakeholders and gathering their requirements
  • Website creation

Education

Education
Jun 2011 - May 2013

M.B.A

Symbiosis International University

MBA (Information Technology) from Symbiosis International University, Pune in 2011

May 2003 - May 2007

B-Tech(Computer Science)

Uttar Pradesh Technical University
  • B-Tech (Computer Science) from CET-IILM-AHL, Gr-Noida in 2007

Skills

Skills

Programming Language:

 XML, HTML, CSS

Database technologies:

 MYSQL

Tools

MS Project, MS Visio, MS Excel, Power Point

Client Applications

Sitecore, AEM

Personal Details

Date of Birth                      19 April 1985

Preferred Locations        Mumbai, Pune, Bangaluru, NCR

Current Location              Flat No-102, Panch Mahal, Behind S.M.Shetty School, Powai-400076,                                                               Mumbai

Permanent Location       Flat No-306, Lake View Tower, Jora Talab, Bariatu, Ranchi-834009,

                                                 Jharkhand