Work History

Work History
2014 - Present

IT Technician

Cree Board of Health and Social Services of James Bay, Chisasibi, QC

Provide in-depth diagnostics to hardware and software problems, implement computer and network printer configurations, troubleshoot medical equipment, patch network cables in servers and switches. Physically and remotely resolve issues with  scanners, laptops, PC, server side software, faxes, administrative and financial software and VOIP phones.

2011 - Jan 2014

Help Desk Technician

Cree Board of Health and Social Services of James Bay, Chisasibi QC

Troubleshoot and resolve technical problems from all 9 Cree communities in the James Bay Area. This includes but is not limited to telephony, networking, hardware, medical, and administrative software. Configure computers, printers, faxes, scanners, and set up Visio conferences. Have extensive knowledge in Lotus Notes, Active Directory, and Shoretel VOIP phones. Able to resolve most problems remotely. Experienced at dealing with different incidents/problems from all facets of the organization.

2010 - 2011

Customer Service Representative

Teletech, Sudbury ON

Received calls and questions from customers regarding their cable equipment, service, billing, and troubleshooting. Input customer orders and information into a database system. Maintain client accounts. Booked appointments for clients. Provided troubleshooting for many different technical issues including but not limited to VOIP phones and internet services.

Jan 2005 - Jan 2006

Student IT

The American University of Kuwait, Kuwait

Provided entry level IT to computer labs, including formatting computers, installing and maintaining software, networking support, printer hardware support documented issues to assist with resolution. Worked with the Computer Analysts in order to support and implement projects.

Jan 2000 - Jan 2001

Web Master

Ideal Education School, Kuwait

Kuwait Web master Created website and layout for the school based on the clients description and criteria.


2006 - 2010


Laurentian University. Sudbury, ON Canada

4 Years Honours Bachelor of Computer Science

2015 - Present


Certification in progress

Studying to write the CISCO ICND1 in order to achieve the CISCO CCENT Certification.

2015 - Present

A+ Certification

Certification in progress

Studying to write the CompTIA A+ exam in order to achieve the A+ Certification



Operating Systems

Installation and formatting of any given OS. Creation, Installation, and Maintenance of OS Images.

Expert in Windows and have a knowledge base of different Linux OS (Ubuntu, Fedora, Cent OS, Raspbian) as well as Mac OS


Knowledge of programming in:

  • Java
  • Javascript
  • Ruby
  • C++
  • Perl
  • HTML
  • XML
  • PHP
  • Visual Basics
  • Powershell scripting
  • SQL

Usage of Software and Hardware

Capable of learning different hardware and software with ease. Already have an expansive knowledge of medical, administrative, and financial software and hardware.

Active Directory

Able to manage users, computers, and printers on Active Directory.

PC Hardware and Software Installation

Able to install an array of software and hardware with ease.

Knowledge in software installations locally and remotely, with capabilities of configuration of software on a specified network

ShoreTel Communication VOIP System

Able to troubleshoot, assign extensions, create hunt groups, set up routing, set DID. configure phone specifications based on needs of the end-user.

Other Skills

  • Strong analytical and problem-solving skills

  • Great communication skills

  • Able to work well individually as well as in a team environment

  • Bilingual in English and Arabic

  • Able to adapt to new situations

  • Able to handle different processes at the same time

  • Experienced in IT support



References available upon request