Guest Service Agent
Intercontinental Jeddah.
Previous Employer: Position Held: Guest Service Agent. And Promoted to Duty manager. Period of Service:: Is aware of and abides by all hotel policies, procedures & relevant legislations Duties & Responsibilities: Ensures all directions are followed out at the request of any level of Senior Management Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities. a favourable image of the hotel, through a positive and professional attitude, manner, and presentation. Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service. Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages. Ensure Guest details remain confidential. Reports any hazards, risks, accidents as required Abides by and is aware of all relevant Occupational, Health & Safety legislation Answer all incoming calls within three rings, using the Swissôtel Hotels & Resorts greeting standards. Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel. Constantly reviewing the performance and operations of yourself and the department through monitoring Mystery Shopper results, and CSM averages