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Qualified for position as…


Work experience

Apr 2015Present

Customer Records Agent

DHL Global Forwarding
Dec 2014Mar 2015

Customer Records Agent

Spherion Staffing Agency
Nov 2014Dec 2014

Medical Collector I

People 2.0
  • Documents medical claims actions by completing forms, reports, logs, and records
  • Determines covered medical insurance losses by studying provisions of policy or certificate
  • Protects operations by keeping claims information confidential
May 2014Nov 2014

Retail Supevisor

Service System Associates
  • Extract financial information from company database and enter into Excel for data analysis
  • Manage retail staff, coach, counsel, train, and discipline employees
  • Handle customer questions, complaints, and issues
Mar 2013May 2014

Customer Service Associate

Service Systems Associates
Aug 2012Dec 2012

Volunteer Coordinator Intern

iDream, Inc.
  • Survey staff regularly to assess needs for volunteer assistance
  • Maintain Volunteer Service Descriptions for each volunteer assignment
  • Ensure volunteers are staffed to support the various areas of operations, to include program activities, special events, development, and marketing/communications
  • Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
  • Conduct and/or arrange for volunteer orientation and training; schedule all volunteer activity
  • Develop and manage volunteer policies, procedures, and standards of volunteer service
  • Organize and participate in volunteer recognition programs and special events
  • Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate
  • Maintain accurate records and provide timely statistical and activity reports on volunteer participation
  • Host and attend recruiting events within the community to attract qualified candidates
  • Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers
  • Develop and maintain relationships with other volunteer organizations within the area
  • Act as a single point of contact for communications
  • Confer with volunteers to resolve grievances and promote cooperation and interest
  • Jul 2012Sep 2012

    Human Resources Assistant

    Diamond Crystal Brands (via LGS Staffing)
    • Complete projects assigned by HR manager
    • Organize employee training and safety data in Excel
    • ­Perform clerical duties as needed
    Nov 2009Dec 2011

    Sales Floor Lead

    JC Penney

    • Mentored and trained an associate admitted into the department supervisor training program, fall 2011
    • Motivated and coached associates in improving the standards of operation
    • Addressed associate and customer concerns throughout the store
    • Collaborated with department supervisors in associate development, merchandise presentation, and replenishment
    Sep 2008Oct 2009

    Sales Manager

    JC Penney
    • ­Assured that the customer service provided in my assigned division exceeded the standard established by the company by coaching associates and referring them to the proper training resources.
    • Documented acheivements, training needs, and disciplinary actions of associates in my assigned division.
    • Developed and discussed annual performance appraisals with associates in my assigned division
    • ­Assisted and made recommendations in the development of staffing schedules for assigned division that maximized customer service within salary budgets.
    Jun 2008Aug 2008

    Sales Manager Intern

    JC Penney
    • Learned the daily operations of a large retail store
    • ­Interacted regularly with senior management
    • ­Actively engaged in sales leadership, inventory flow, event planning, merchandise presentation, and associate development

    Volunteer Experience

    Gwinnett County Parks and Recreation

      Norcross, GA                                                                                                          May 2012- June 2012

      Special Event Volunteer

    • Prepare venues for Park events
    • Assist park patrons during event
    • Aid in event cleanup

    Norcross, GA                                                                                                         May 2012- June 2012

      Front Desk Volunteer

    • Performed clerical duties including, but not limited to, answering phones and copying, faxing, shredding, and filing documents
    • Addressed customer inquiries regarding park events, classes, summer camps, and venue rentals

    Gwinnett County Library System

      Norcross,GA                                                                                                            May 2012- August 2012

      Library Volunteer

    • Inform, encourage, and sign-up members of the community for the Gwinnett County Summer Reading Program (GCSRP).
    • Sign-up an average of 30 library patrons weekly for GCSRP
    • Re-stock and organize library books

    Georgia Southern University

      Statesboro, GA                                                                                                 May 2007- January 2008

    Peer Mentor

    • Served as a resource to the orientation faculty member by communicating students’ needs, organizing classes, and presenting material
    • Helped students to get to know each other by initiating icebreakers and team builders and facilitating class discussions
    • Communicated with the students about upcoming events and facilitated students’ involvement on campus
    • Referred students to appropriate resources and professionals on campus based on theirneeds 

      Statesboro, GA                                                                                                May 2006- January 2008

      Peer Leader

    • ­Served as mentor for 12 students who had high school GPAs in the lower half of the incoming class
    • Contacted students weekly to monitor progress and provide support
    • ­­Planned two programs each month for mentees
    • ­Attended monthly Peer Mentor meetings each semester to obtain on-going training, to check-in, and to share experiences


    Jan 2012Dec 2012


    American InterContinental University

    Human Resources

    Aug 2004May 2008


    Georgia Southern University

    Major: Fashion Minor: Business


    Customer Relationships
    Program & Project Management
    Team Building & Training
    One-on One Coaching
    Microsoft Powerpoint
    Microsoft Excel
    Microsoft Word


    Bryan Cooke

    Store Manager at JC Penney. Knowledgeable of my strengths, talent, and work ethic.

    Annette Jones

    Former co-worker at JCPenney; familiar with my work ethic and management style.

    Amy Farina

    Former manager at SSA; knowledgeable of my work ethic.