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  • Around 8 Years of experiences in IT Industry, areas of experience include System Administration, Virtualization, Network and Desktop Support.
  • Possess the willingness to take on new responsibilities and job functions.
  • Highly self-motivated, enthusiastic and Team Player.

Work experience

Dec 2013Present

Network System Administrator

Rasasi Perfumes Industries (FZE), Jabel Ali, Dubai, UAE.
  • Installing and configuring Windows Server Operating Systems ( Windows server 2003,Windows  Server 2008 and Windows Server 2012 ), Client Operating Systems (Windows XP, Windows 7).
  • Managing & Administration of Windows server 2003 and Windows Server 2008 Active Directory platform.
  • Installing and configuration Microsoft AX Dynamics 2012 Server and AX Dynamics Client.
  • Installing and configuring AX Dynamics Client Hardware (Thermal Printer, Pole Display and Scanner).
  • Administration & troubleshooting of DNS, DHCP Server, Exchange Server 2010.
  • Implementation of Group Policies According to Organization requirement.
  • Computer Hardware Troubleshooting (Computer, Laptop, Printers).
  • Provide end user support for any IT related issue within minimum possible time as per SLA.
  • Troubleshooting PC and POS devices to avoid downtime at store levels.
  • Troubleshooting Bio-Metric to help monitor the time and attendance
  • Troubleshooting of hardware’s like printer, scanner etc. to ensure that all users are well equipped.
  • Answering technical queries to assist the user.
  • Database Back-up and Restore to ensure data availability at all times.
  • Monitoring server’s, Firewalls and clients systems performance.
  • Vendor Management & development for IT requirements.
  • Remote Support (Ammyy Admin, TEAM VIEWER).
  • Upgrading server and client Operating System.
  • Installing Service Packs, patches for servers and clients operating system.
  • Configuring ERP applications, give support as ERP applications should work.
  • Install and configure Outlook in clients PCs.
  • Backup and restoration of Outlook, troubleshoot and resolve Outlook issues.
  • Installing, Configuring VPN and Trouble Shooting of VPN Issues.
  • Installing, configuring and setup CISCO Linksys routers.
  • Configuring and Administration of CCTV, backup of CCTV data.
  • Online registration of CCTV for monitoring and administrate CCTV.
  • Understanding the Organization needs and co-ordinate with venders for procurement of Hardware’s    

and Software’s.

Nov 2011Sep 2012

IT System and Network Support Engineer

Pyramid IT Solutions, Hyderabad, India.
  • Handling users related Issues, software related issues and network related issues.
  • Monitoring server’s resources and systems performance.
  • Installation, configuration and administration of Windows server 2003, 2008 and desktop operating    
  • systems Windows XP, Window 7.
  • Create Modify and Deleting User’s accounts and emails and group accounts.
  • Creating group policies for the users and computers.
  • Create, Modify and Deleting User Mailboxes and Group Accounts.
  • Understanding high Availability and Perform regular backups.
  • Installing Service Packs, patches for servers and clients.
  • Creating repositories’ in SVN server as per user requirements.
  • Hosting websites in IIS server.
  • Creating shared folders for FTP users and providing privileges to users.
  • Installing and configuring SQL Server, MY SQL Server and Oracle.
  • Configuring and troubleshooting Outlook issues, taking backup and restore Outlook.
  • Monitoring Forticlient and Cyberoam Firewall.
  • Manage VPN users in Forticlient Firewall.
  • Installing and configuring Cisco VPN and Forticlient VPN.
  • Trouble Shooting VPN Issues.
  • Troubleshooting VOIP Phone issues.
  • Monitoring and Installation Looking into day-to-day activities of the ESX/ESXi 4.0 Servers.
  • Taking regular backup of vCenter Server machine.
  • Creating Resource Pools and Setting limits on CPU and RAM.
  • Delegating permissions on Resource Pools to users using Access Controls.
  • Creating Virtual machines on ESX/ESXi 4.x, VMware Workstation.
  • Upgrading ESX/ESXi 4.0 servers to ESX/ESXi 4.1 using VMware Update Manager.
  • Installing, configuring, administering, troubleshooting VMware server on ESX platform and
  • VMware client, workstation.
Sep 2010Sep 2011

IT Desktop Support Specialist

Visionaire (FZE), Jabel Ali, Dubai, UAE.
  • Handling Desktop, Domain and Network related issues and resolves the issues.
  • Joining Clients to the Domain and configure the Devices.
  • Taking Backup of Operating System and Restore the Operating System.
  • Monitoring and troubleshooting Web Server.
  • Providing on-site Support to CloudPoints and InfoPoints.
  • Configuration of Cloud Users and installing the Cloud Software.
  • Ghosting the Image of Cloud and Infopoint Devices, and restore the Images.
  • Monitoring all Cloudpoint and InfoPoint users (1000+) and providing Support.
  • Managing Web Server (CloudPoint and InfoPoint).
  • Restarting, Updating and Updating Animation in the CloudPoint and InfoPoint.
  • Monitoring and troubleshooting SQL Database related Infopoint.
  • Clear temporary files and release cache memory in SQL Database.
  • Independently and confidently giving the service for Desktop Support Issues for end  
  • users across the UAE University.
  • Monitoring Server Health Status of the CPU processors, Memory, Fans, Temperature and Voltage.
  • Creating Virtual Machines as per client requirements and provide access permissions.
  • Creating Virtual Machine Cloning, Templates and Snapshots of VMware’s.
  • Changing the configuration of VMware’s on need basis.
  • Configured and maintained DRS and HA clusters with the help of VMware best practices.  
  • Experience and Familiar with , strong knowledge of VMware ESX and VMware vSphere 4 features
  • including VMotion, HA, Virtual SMP, Dynamic Resource Scheduler (DRS).


Dec 2009Jun 2010

System Consultant

B-Universe (Outsourcing Company of Du Telecommunication), Dubai, UAE
  • Remotely activating the port and assigning port details to clients for accessing            
  • Services (Internet, TV and Telephone).
  • Troubleshoot and configure landline, broadband and IPTV with Field engineers
  • Configuring 3com Switch, Cisco Switch, Msan Switch and Tilgin.
  • Troubleshooting through Command Line Interface on Cisco switch (c7600s,c4500s)  
  • and Tilgin (292,182)
  • Installing and configuration of Windows OS(windows XP, Windows Vista and Servers)
  • Provide on-call support to customers.
  • Troubleshooting the network connectivity Issues,
  • Troubleshooting domain issues, printer and Desktop/Laptop applications and
  • User Account Management through Active Directory (Group Policy, Profile &
  • Share Drive Issues)
  • Checking for the virus infected systems and cleaning the virus from systems.
  • Installation of Norton, Symantec anti viruses’ updates.
Aug 2006Sep 2009

System Administrator

Libra Technologies, Bangalore, India
  • Setting up Share and Access Permission for files and folders located in file Server
  • and Configuration and implementation of Microsoft Windows 2003 Group Policies for
  • Domain Users.
  • Creating User Accounts and give appropriate Permissions to the Users as per the
  • Employees need in the Organization.
  • Creating Mailboxes to the users in Outlook Express and Microsoft Outlook Express.
  • Installation, implementation and trouble shooting of relevant software for the user
  • applications such as Microsoft Office Outlook 2003 and Outlook Express.
  • Installing and Configuration of ERP Software, troubleshooting the ERP Issues.
  • Installing, Configuring and troubleshooting different Operating Systems.
  • Performing Backup using NTBackup for different sites and sites as per management
Jun 2004Jul 2006

Hardware and Network Engineer

Microhard Computer Solutions, Kadapa, Andhra Pradesh.
  • Assembling the PCs, Installation of Software’s in the PCs as per the Customers’ requirements.
  • Installing the Antivirus and clean the virus from the PCs.
  • Taking the backup of the PCs.
  • Installing and configuration of Symantec Anti Virus.
  • Installing and configuration of Symantec Ghost Server to create images.
  • Design and Implementation of LAN.
  • Troubleshooting the LAN problems.
  • Monitoring the PCs and if necessary update the software as well as Hardware.



Bachelor of Science

Sri Venkateswara University, Thirupati, Andhra Pradesh, India.