- Around 8 Years of experiences in IT Industry, areas of experience include System Administration, Virtualization, Network and Desktop Support.
- Possess the willingness to take on new responsibilities and job functions.
- Highly self-motivated, enthusiastic and Team Player.
Network System Administrator
Dec 2013 - Present
Rasasi Perfumes Industries (FZE), Jabel Ali, Dubai, UAE.
- Installing and configuring Windows Server Operating Systems ( Windows server 2003,Windows Server 2008 and Windows Server 2012 ), Client Operating Systems (Windows XP, Windows 7).
- Managing & Administration of Windows server 2003 and Windows Server 2008 Active Directory platform.
- Installing and configuration Microsoft AX Dynamics 2012 Server and AX Dynamics Client.
- Installing and configuring AX Dynamics Client Hardware (Thermal Printer, Pole Display and Scanner).
- Administration & troubleshooting of DNS, DHCP Server, Exchange Server 2010.
- Implementation of Group Policies According to Organization requirement.
- Computer Hardware Troubleshooting (Computer, Laptop, Printers).
- Provide end user support for any IT related issue within minimum possible time as per SLA.
- Troubleshooting PC and POS devices to avoid downtime at store levels.
- Troubleshooting Bio-Metric to help monitor the time and attendance
- Troubleshooting of hardware’s like printer, scanner etc. to ensure that all users are well equipped.
- Answering technical queries to assist the user.
- Database Back-up and Restore to ensure data availability at all times.
- Monitoring server’s, Firewalls and clients systems performance.
- Vendor Management & development for IT requirements.
- Remote Support (Ammyy Admin, TEAM VIEWER).
- Upgrading server and client Operating System.
- Installing Service Packs, patches for servers and clients operating system.
- Configuring ERP applications, give support as ERP applications should work.
- Install and configure Outlook in clients PCs.
- Backup and restoration of Outlook, troubleshoot and resolve Outlook issues.
- Installing, Configuring VPN and Trouble Shooting of VPN Issues.
- Installing, configuring and setup CISCO Linksys routers.
- Configuring and Administration of CCTV, backup of CCTV data.
- Online registration of CCTV for monitoring and administrate CCTV.
- Understanding the Organization needs and co-ordinate with venders for procurement of Hardware’s
IT System and Network Support Engineer
Nov 2011 - Sep 2012
Pyramid IT Solutions, Hyderabad, India.
- Handling users related Issues, software related issues and network related issues.
- Monitoring server’s resources and systems performance.
- Installation, configuration and administration of Windows server 2003, 2008 and desktop operating
- systems Windows XP, Window 7.
- Create Modify and Deleting User’s accounts and emails and group accounts.
- Creating group policies for the users and computers.
- Create, Modify and Deleting User Mailboxes and Group Accounts.
- Understanding high Availability and Perform regular backups.
- Installing Service Packs, patches for servers and clients.
- Creating repositories’ in SVN server as per user requirements.
- Hosting websites in IIS server.
- Creating shared folders for FTP users and providing privileges to users.
- Installing and configuring SQL Server, MY SQL Server and Oracle.
- Configuring and troubleshooting Outlook issues, taking backup and restore Outlook.
- Monitoring Forticlient and Cyberoam Firewall.
- Manage VPN users in Forticlient Firewall.
- Installing and configuring Cisco VPN and Forticlient VPN.
- Trouble Shooting VPN Issues.
- Troubleshooting VOIP Phone issues.
- Monitoring and Installation Looking into day-to-day activities of the ESX/ESXi 4.0 Servers.
- Taking regular backup of vCenter Server machine.
- Creating Resource Pools and Setting limits on CPU and RAM.
- Delegating permissions on Resource Pools to users using Access Controls.
- Creating Virtual machines on ESX/ESXi 4.x, VMware Workstation.
- Upgrading ESX/ESXi 4.0 servers to ESX/ESXi 4.1 using VMware Update Manager.
- Installing, configuring, administering, troubleshooting VMware server on ESX platform and
- VMware client, workstation.
IT Desktop Support Specialist
Sep 2010 - Sep 2011
Visionaire (FZE), Jabel Ali, Dubai, UAE.
- Handling Desktop, Domain and Network related issues and resolves the issues.
- Joining Clients to the Domain and configure the Devices.
- Taking Backup of Operating System and Restore the Operating System.
- Monitoring and troubleshooting Web Server.
- Providing on-site Support to CloudPoints and InfoPoints.
- Configuration of Cloud Users and installing the Cloud Software.
- Ghosting the Image of Cloud and Infopoint Devices, and restore the Images.
- Monitoring all Cloudpoint and InfoPoint users (1000+) and providing Support.
- Managing Web Server (CloudPoint and InfoPoint).
- Restarting, Updating and Updating Animation in the CloudPoint and InfoPoint.
- Monitoring and troubleshooting SQL Database related Infopoint.
- Clear temporary files and release cache memory in SQL Database.
- Independently and confidently giving the service for Desktop Support Issues for end
- users across the UAE University.
- Monitoring Server Health Status of the CPU processors, Memory, Fans, Temperature and Voltage.
- Creating Virtual Machines as per client requirements and provide access permissions.
- Creating Virtual Machine Cloning, Templates and Snapshots of VMware’s.
- Changing the configuration of VMware’s on need basis.
- Configured and maintained DRS and HA clusters with the help of VMware best practices.
- Experience and Familiar with , strong knowledge of VMware ESX and VMware vSphere 4 features
- including VMotion, HA, Virtual SMP, Dynamic Resource Scheduler (DRS).
Dec 2009 - Jun 2010
B-Universe (Outsourcing Company of Du Telecommunication), Dubai, UAE
- Remotely activating the port and assigning port details to clients for accessing
- Services (Internet, TV and Telephone).
- Troubleshoot and configure landline, broadband and IPTV with Field engineers
- Configuring 3com Switch, Cisco Switch, Msan Switch and Tilgin.
- Troubleshooting through Command Line Interface on Cisco switch (c7600s,c4500s)
- and Tilgin (292,182)
- Installing and configuration of Windows OS(windows XP, Windows Vista and Servers)
- Provide on-call support to customers.
- Troubleshooting the network connectivity Issues,
- Troubleshooting domain issues, printer and Desktop/Laptop applications and
- User Account Management through Active Directory (Group Policy, Profile &
- Share Drive Issues)
- Checking for the virus infected systems and cleaning the virus from systems.
- Installation of Norton, Symantec anti viruses’ updates.
Aug 2006 - Sep 2009
Libra Technologies, Bangalore, India
- Setting up Share and Access Permission for files and folders located in file Server
- and Configuration and implementation of Microsoft Windows 2003 Group Policies for
- Domain Users.
- Creating User Accounts and give appropriate Permissions to the Users as per the
- Employees need in the Organization.
- Creating Mailboxes to the users in Outlook Express and Microsoft Outlook Express.
- Installation, implementation and trouble shooting of relevant software for the user
- applications such as Microsoft Office Outlook 2003 and Outlook Express.
- Installing and Configuration of ERP Software, troubleshooting the ERP Issues.
- Installing, Configuring and troubleshooting different Operating Systems.
- Performing Backup using NTBackup for different sites and sites as per management
Hardware and Network Engineer
Jun 2004 - Jul 2006
Microhard Computer Solutions, Kadapa, Andhra Pradesh.
- Assembling the PCs, Installation of Software’s in the PCs as per the Customers’ requirements.
- Installing the Antivirus and clean the virus from the PCs.
- Taking the backup of the PCs.
- Installing and configuration of Symantec Anti Virus.
- Installing and configuration of Symantec Ghost Server to create images.
- Design and Implementation of LAN.
- Troubleshooting the LAN problems.
- Monitoring the PCs and if necessary update the software as well as Hardware.
Bachelor of Science
1999 - 2002
Sri Venkateswara University, Thirupati, Andhra Pradesh, India.