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EXECUTIVE PROFILE A competent professional with over 7 years experience in Process Operations, Customer Service, Business Analytics & Quality & Compliance Hands-on experience in quality assurance management by establishing processes and monitoring its implementation Demonstrated ability in ensuring adherence to quality, service level agreements and compliance parameters Proven track record delivering the targets, within in the Turn Around Time and in tune with the benchmark set by the organization Proven competencies in customer satisfaction and team management including escalation, issue resolution and business process improvement Adept at designing policies, programmes and procedures to achieve organizational objective Proven ability in handling core business issues and resolving them with discretion and professionalism Comprehensive knowledge in application of high end data sources, data tools, CMS and mainframes Exceptional communication & interpersonal skills, blended with strong capabilities in leading cross functional teams Exploring challenging position, in the field of operations / customer care, with an organization of repute CORE COMPETENCIES Process Management - Client Service - Business & Quality Analysis - Statutory Compliance Training & Development - Policies & Procedures - Team Management - Operations

Work experience

Feb 2009Present

Assistant Manager Business Analytics

Alchemist Ltd
Apr 2008Jan 2009

Assistant Manager - Operations Audit

Carlson Wagonlit Travel
Feb 2004Mar 2008

Team leader Operations Audit

Feb 2004Mar 2008

Team Leader

Global Vantedge, Gurgaon
Mar 2003Jan 2004

Customer Care Executive

Bharti Teletech Limited
Jun 2002Feb 2003

Telemarketing Executive

ATS Services Pvt. Ltd


Bachelor's Degree

Dyal Singh College, Delhi University


Delhi University