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Sha Rhonda Billups

Project Management/Business Analyst

Work experience

Jan 2012Present

Lead Analyst, Ops

Lending Infrastructure, GE Capital

Simplified processes and managed projects aimed at strategic improvements to the Commercial Lending Center of Excellence (COE).

  • Responsible for leading project efforts in enhancing the IT infrastructure required to support the Commercial Lending Operations COE business platform(s), as it relates to process modification, application simplicity, and efficiency.
  • Interviewed stakeholders and performed analysis related their business requirement.
  • Created scope statements and business cases.
  • Negotiation and influenced to align business teams around common business goals and practices.
  • Developed subject matter experts (SMEs) and drove employee engagement to source opportunities for simplification enhancements for Lending COE applications.
  • Supported the customer facing online banking strategy by working with the marketing and technology development teams to implement the consumer application strategies related marketing and product management
  • Demonstrated success record of completing projects involving the delivery of mobile and web applications, including supporting off-shore application delivery.
  • Provided growth opportunities to process owners’ by engaging their participation in business requirement documentation.
  • Collaborated with internal and external technology teams to launch, support and monitor new e-Commerce initiatives that reinforce internal and external customer objectives.
  • Led cross-functional teams in re-engineering business processes to have a cost effect on financial lending and operational functionalization.
Jan 2006Jan 2012

Lead Business Analyst

Assurant Solutions, Inc

Provided portfolio management for financial services organizations; responsible for product management and development of software related enhancements.

  • Responsible for assisting and supporting Operations business unit to develop relationships with financial services clients.
  • Developed relationships with external and internal clients on various financial service products.
  • Recommended optimizations to clients based on performance and implementing internally.
  • Redesigned and implemented more effective department processes to mitigate in-house system errors in relation to product marketing material setup, saving the department an estimated $100K.
  • Developed and managed new marketing campaigns (online, direct mail, electronic and POS) and product development
  • Created campaign product reports/metrics and held weekly campaign review meetings with Client Operations and other parties.
  • Provided day-to-day portfolio management for financial services activities such as transaction activity, reporting and file processing.
  • Led initiatives for product conversions and system implementations for large customer base in which total revenue generated was est. $400K or more.
  • Created process improvement initiatives aimed at improving reporting guidelines for multiple functional areas, including Operations, Compliance, Customer service and Marketing.
Jun 2004Jan 2006

Quality Analyst/Auditor

American International Group (AIG), Inc

Responsible for quality audits of multiple Insurance business products. Led improvement initiatives to identify and prioritize risk.


  • Developed audit plan to assist in actively linking identified risk to operational processes to
  • Developed and revised QA Audit SOPs, compliance tracking tools and audit worksheets to improve processes and procedures.
  • Improved policy reviews cycle time utilizing continuous improvement methodologies by eliminating redundancies, streamlining the process and employed workflow for operational efficiency and productivity.
  • Led onsite/remote Quality audits for multiple Insurance business units.
  • Created quality improvement initiatives and managed the Performance Management Program.
  • Identified, documented and distributed audit observations and issued audit reports.
  • Provided written reports of quality/regulatory compliance status.
  • Performed Quality Audit program training and provided training to staff.
  • Developed and revised QA Audit SOPs, compliance tracking tools and audit worksheets to improve processes and procedures.


Aug 2004Jun 2006


American Intercontinental University
Aug 2002Feb 2004


American Intercontinental University


Bachelor of Business Administration, American Intercontinental University

Focus on Management and Organizational Development.


Master of Business Administration, American Intercontinental University

Minor in Healthcare Administration; focus on Healthcare, Global Markets, Risk and People Management.


Leadership Development Program, GE Capital Americas

Focus on strategic thinking, building collaboration and effectively managing teams.


Graduate Member, National Black MBA Association

Graduate Member, National Hispanic MBA Association


Junior Achievement of Arizona

Volunteer, United Way

Passion for Life, Inc. (Atlanta)