Areas of Expertise Product Management • Interviewed, hired and mentored new talent to fill skill gaps on database app team (Oracle, MSSQL, .Net) • Fostered an environment of collaboration by facilitating cross departmental community of practice • Managed a team of seven data analysts, application developers and DBAs • Integrated product roadmap with complementary tools to provide a consistent suite of products to end users • Measured satisfaction and effectiveness of product with key stakeholders & end users on a monthly basis Systems Analysis • Analyzed systems for performance bottlenecks • Consulted with executives on the business problem to be solved with technology • Provided pragmatic solution to customer needs based on a deep understanding of the business priorities • Utilized Six Sigma techniques to improve an existing process resulting in 50% cycle time reduction Technical Training • Instructed technical training in online and instructor led environment • Provided recommendations for obtaining a first job in the student’s field of interest or a path of continued study • Assessed students’ competency to provide individualized coaching and opportunities to address skill gaps

Work History

Work History
Oct 2008 - Feb 2009

Process Design Manager

Bank of America
• Accountable for establishing processes, systems and personnel structures to define, capture, analyze and report information to address the effectiveness of Learning & Leadership Development solutions and their impact on the supported businesses • Developed and executed the Analytics and Reporting Strategy including analysis of process and development of a platform that provided timely, relevant information that was easily accessible by key stakeholders • Analyzed technology-based support needs and requirements, identified key issues and proposed solutions based on sound, practical judgment, experience, and common sense • Established workflow processes with defined accountabilities, hand-offs, key client touch points, and measures • Oversaw the development & generation of simple to complex analytic reports • Leveraged alliance with leaders and cross departmental teams to share best practices and industry information, and to create economies of scale to resolve issues and achieve results • Represented team on applicable enterprise wide initiatives
Apr 2007 - Oct 2008

Client Manager

Bank of America
• Evaluated instructor led diversity training program for enterprise wide rollout • Worked with vendors to increase program applicability to bank associates and to enhance sustainability • Liaison between Enterprise Learning and Technology & Operations learning organization as learning consultant • Led a learning content work team focused on setting standards and gaining adoption of content development techniques that enabled content to be globally reused with minor to no rewrites
Oct 2005 - Jun 2007

Technology Manager

Bank of America
• Managed a team of seven database analysts and reporting specialists who supported enterprise reporting of training data. • Team duties include ETL, Denormailization, Report development, Client engagement, Business requirements definition, Server performance optimization, Data migration. • Built out database & business intelligence team and initiated infrastructure build-out to allow business analysts to move from multiple Excel files and Access databases to a single self serve analytics interface • Assisted in preparing Performance Impact findings paper presented at the Massie conference in November 2006 • Recognized and promoted to team manager role for consistent leadership improving all training reports • Gathered voice of customer around compliance reporting and designed dynamic Gen 3 reporting • Directed build-out of report in a short time-frame with new resources; resulting in incredibly positive feedback • Identified as a key member of the 2005 Code of Ethics process due to exceptional delivery of 2004 reporting • Improved reporting performance by studying vendor LMS database and optimizing data tables for reporting
Jan 2001 - Dec 2006


Central Piedmont Community College
Instructor for computer software classes such as Windows, Microsoft Office, Internet fundamentals, Database design, Oracle programming
May 2004 - Oct 2005

Senior Data Analyst

Bank of America
Data Analyst for Compliance training team. Built reports using MSSQL 2000 & Excel 2000. Also built online training using Macromedia Dreamweaver.
Sep 2001 - Apr 2004

Data Analyst

Bank of America
Decision Support Analyst supporting Wire Transfer management reporting. Utilized Oracle 8i, Cognos Impromptu, Brio, Excel 2000 to produce monthly Wire Transfer Operational Scorecard.
Jul 1998 - Sep 2001

Senior Change Analyst

Bank of America
Junior member of a QA experts group which developed standards for systems requirements documentation for the Consumer Bank. Facilitated requirements gathering and refinement meetings. Worked with subject matter experts to build an online training course for associates to learn the V-model (a framework for building testing requirements into each phase of the development lifecycle)


2008 - 2010


1993 - 1997

Indiana University Bloomington