Work History

Work History
2000 - 2009

User Interaction Designer for intranet

http://www.hp.com

Planned intranet portal design roadmap; managed intranet web standards. Performed research, analysis and user interaction design on intranet websites and applications. Conducted heuristic evaluations and consulted to intranet site owners.

  • Proposed and drove $2M dollar intranet re-design project. Developed new taxonomy and improved template layouts; increased task success and satisfaction rates. Resulted in 23% ROI over 3 years.
  • Designed IT Support self-help web-site for employees. Performed target audience research, created annotated wireframes and specifications, and developed prototypes for usability testing and presentation to stakeholders. Met target of reducing support case load 62% in first month of implementation; resulted in significant cost savings.
  • Spearheaded an Expert Review Service; evaluated usability of websites and recommended improvements. Taught content providers how to employ user-centered design techniques; resulted in increased end-user success and satisfaction rates on key employee service websites.
  • 3 times assigned to at-risk projects nearing deadlines; turned each around successfully; recognized by management and peers; rewarded accordingly.
Jul 2008 - Oct 2008

User Interaction Designer for hp.com

http://www.hp.com

Performed analysis and design for Enterprise Software content on hp.com. On loan to Research & Analytics team to work on hp.com modernization project, for release in late 2009.

  • Analyzed competitor sites, industry best practices, and incorporated ideas into wireframes; streamlined registration and download task flows; targeted to increase success rates significantly.
  • Situation: Text-heavy product and purchasing pages did not have highly visible calls to action. Researched and analyzed consumer cart-to-checkout best practices. Designed new layouts, task flows and copy, expected to increase sales.
  • Identified opportunities to update hp.com design and increase customer engagement. Built annotated wireframes showcasing how specific best-in-class concepts and Web 2.0 capabilities can innovate and improve hp.com.
1994 - 2000

Business Analyst, Human Resources Information Technology

http://www.hp.com

Performed QA testing, wrote documentation, trained HR teams on use of HR IT systems. Created and maintained services website for customers of HR IT. Introduced user-centered design practices to department and initiated related processes.

  • Planned and conducted testing, training and roll-out for 5 HR system releases; prepared 1000+ HR professionals and two support teams.
  • Wrote communications, training materials, online help and job aides; conducted 35+ face-to-face training sessions, earned satisfaction scores of 4.3 on 1-5 scale.
  • Instrumental in implementation of HP's intranet portal; taught 50+ content providers to use new templates.
  • Increased internal customer productivity and lowered related support costs by developing usability test plans and scripts, conducting usability tests, and recommending strategy for implementing improvements.