User Interaction Designer for intranet
Planned intranet portal design roadmap; managed intranet web standards. Performed research, analysis and user interaction design on intranet websites and applications. Conducted heuristic evaluations and consulted to intranet site owners.
- Proposed and drove $2M dollar intranet re-design project. Developed new taxonomy and improved template layouts; increased task success and satisfaction rates. Resulted in 23% ROI over 3 years.
- Designed IT Support self-help web-site for employees. Performed target audience research, created annotated wireframes and specifications, and developed prototypes for usability testing and presentation to stakeholders. Met target of reducing support case load 62% in first month of implementation; resulted in significant cost savings.
- Spearheaded an Expert Review Service; evaluated usability of websites and recommended improvements. Taught content providers how to employ user-centered design techniques; resulted in increased end-user success and satisfaction rates on key employee service websites.
- 3 times assigned to at-risk projects nearing deadlines; turned each around successfully; recognized by management and peers; rewarded accordingly.