Download PDF

Michael W. Henson

12734 W Laurel Lane El mirage, Az 85335

Work experience

February 2017April 2018

Customer Service Agent

Santander Consumer USA
  • Handle 70+ inbound phone calls a day
  • Educate customers on their contracts and simple interest
  • Assist insurance agents and dealerships 
  • Assist the Department of Motor Vehicles with title and registration tasks country wide
  • Help customers with their online accounts and answer questions that are asked using current and previous knowledge acquired from past experience
August 2015Jan 2017

Credit Consultant

Progrexion/Lexington Law Firm
  • Coach clients on the essentials of building and maintaining good credit
  • Preserve knowledge of credit reporting laws and regulations
  • Engage inbound calls with precision in a professional manner
Jan 2015July 2015

Internet Sales Director/Manager

Avondale Auto Group
  • Responsible for handling multiple accounts to help clients accurately find the product that best suits them
  • Motivate and manage a team of internet sales professionals to consistently achieve sales goals
  • Present products to clients with an up front approach 
  • Build rapport with clients for long term relationships
  • Use customer service skills and advice to finalize transactions
  • Generate repeat business through successful client follow-up and retention practices
  • Structure transactions based on customers wants and needs
Feb 2013Jan 2015

Internet Sales Manager

Camelback Volkswagen Mazda Subaru
  • Manage customer accounts to provide answers to any questions they may have
  • Make 60+ Phone calls per day to prospect new business
  • Intake leads and handle them as necessary 
  • Provide product knowledge and an accurate product presentation
  • Help structure transactions based on customers personal information
Nov 2011Jan 2013

Sales Professional

  • Greet customers and provide assistance
  • Understand the customers wants and needs and help them find the product that can provide that in their budget
  • Travel if necessary to pick up customer merchandise
  • Provide knowledge of loans to better help the customer understand the transaction 
  • Follow up with customers to assure customer satisfaction