Download PDF

Work experience

Mar 2018Present

Customer Success Superstar
  • Communicate with developers and marketers using chat, email, and phone;
  • Provide online assistance for products and services;
  • Answer customer’s queries in a timely and professional manner;
  • Guide customers into finding the best solution for them;
  • Preparing blog posts and articles that are helpful for the clients;
  • Upselling additional services to existing clients.

Apr 2013Mar 2018

HR Specialist

Neterra Ltd.
  • Recruitment - organizing and executing all the recruitment process;
  • On-boarding - newcommers induction programmes;
  • Training - planning, budgeting, organizing and executing trainings accordint to personal and company needs;
  • Internship programmes - organising the programmes, act as a piont of contact with universities;
  • Status and development - coordinating the evaluation proccess of staff;
  • Organizing company events and team buildings;
  • Interpreting and explaining human resources policies, procedures, laws;
  • Health and welfare benefits;
Oct 2008Mar 2013

Technical assistant

Neterra Ltd.
  • Supports technical and engineering personnel with project support duties;
  • Produces accurate statistics, relevant figures, etc.;
  • Prepares technical drawings, datasheets and documents under the direction of the engineers;
  • Develops and maintains technical databases and spreadsheets;
  • Sources technical documents, information and drawings.
Jun 2007Sep 2008

Clerk and HR assistant

Neterra Ltd.
  • Recording and updating databases;
  • Photocopying and scanning documents;
  • Sorting and handing out post;
  • Welcomes new employees to the organization by conducting orientation;
  • Provides payroll information by collecting time and attendance records;
  • Maintains employee information by entering and updating employment and status-change data;
  • Recruiting.
Oct 2006May 2007


Neterra Ltd.
  • Answer, re-direct calls as appropriate and take adequate messages when required;
  • Greet, assist and/or direct visitors and suppliers;
  • Prepare and manage correspondence;
  • Directing packages to internal employees – distribute mail and other documents to internal employees;
  • General administration support.


Sep 2017May 2018

Complete program in digital marketing

SoftUni Digital
Oct 2012Jul 2014

Masters degree

University of National and World Economy, Sofia, Bulgaria

Economics and management of the Human resourses 

Sep 2008Jun 2012

Bachelors degree

 "St. Kliment Ohridski" University of Sofia

Preschool education and foreign languages

Oct 2005Aug 2006

Bachelors degree

Fachhochschule AAchen

Biomedical Engineering

Sep 2000Jun 2005

Secondary school

29-th School  "Kuzman Shapkarev"

Foreign languages and History


Fluent in English

Beginner in German

Beginner in Spanish

Beginner in Russian