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Seth P. Chavez

Support Manager

Summary

Extensive experience working in retail, military, and customer service.  Praised for ability to prioritize and accomplish all assigned tasks with a positive attitude. Serves in leadership positions in both the civilian and military workforce.

As a Customer Service Manager at Walmart, I'm tasked with providing outstanding customer service, training new hires, and overseeing operations of the front end. As an Non-commissioned Officer, or Sergeant, my unit relies on my ability to follow through with assignments, maintain accountability of junior enlisted soldiers, and assist senior leadership in completing their duties. 

Whether as a civilian, or an enlisted soldier, I can be relied on the get the job done effectively and efficiently.

Work History

December 2016Present

Customer Service Manager

Walmart Supercenter

•Responsible for overseeing front end operations which consist of:

•Training new hires, cash handling, scheduling, completing assigned tasks and projects

•Motivating associates to reach daily sales goals

•providing service to customers.

April 2016December 2016

Support Manager

Wal-mart Supercenter
  • Assumes responsibility for overseeing daily operations on the sales floor as well as completing administrative tasks.
  • Delegates assignments to sales floor associates, supervising their progress and reporting to upper management status updates.
  • Enforces company regulations and issues disciplinary actions as necessary.
January 2013Present

Motor Transport Operator/Team Leader

310th Transportation Company
  • Maintain accountability of assigned soldiers, record and organize counselings and personal files.
  • Operate all wheel vehicles and equipment in varied terrain ensuring the safe loading and unloading of cargo and personnel.
  • Effectively apply defensive convoy maneuvers when needed during missions. 
  • Maintain and diagnose mechanical deficiencies on all vehicles and equipment before operation.
June 2009December 2014

Inventory Specialist

Wal-mart Supercenter
  • Properly bin, pick, and audit products to ensure back room count integrity.
  • Scan lows and outs on the sales floor as well as checking counts to ensure the correct amount of inventory is on hand.
  • Assist with annual audits by preparing bins and sales floor counts, ensuring product is properly labeled, and reporting any shrinkage to upper management.

Education

Aug 2010May 2012

Associate of Arts Degree

Moberly Area Community College
  • Placed on the Dean's List for 3 consecutive semesters for achieving high grades.
  • Invited to join the honor society Phi Theta Kappa
August 2015August 2015

Basic Leadership Course

310th Trans. Co.

A 21 day military leadership course that focuses on fundamental leadership skills to prepare junior NCO's to effectively lead and train their soldiers.

Aug 2012May 2016

Bachelor of Science Degree in Business Administration

Hannibal- LaGrange University
  • Elected as Secretary/Treasurer for the college's business group- Phi Beta Lambda
September 2016September 2016

Core Management

Walmart Supercenter

A 5 day course that focuses on teaching managers, who have been in their positions for less then 6 months, the fundamental skills of management at a store level.

February 2016February 2016

Area Specific Management Course

Walmart Supercenter

An advanced management course that prepares management for maintaining their departments or areas. Enrollment requires completion of Core Management and over 6 months of management experience.