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Seth Chavez

Universal Banker

Professional Profile

Results-oriented with experience in retail management, banking, lending policies, and military leadership. Effective with managing diverse team members to accomplish business goals. Strong communicator with strengths in time management and attention to detail.

Work Experience

11/2017Present

Universal Banker

U.S. Bank

Flexible, being able to work both the teller line and platform, assisting customers with their daily transactions as well their deeper financial needs.

  • Contributed to attaining branch sales goals by engaging in customer conversation, conducting outbound calls, and working generated lead lists.
  • Improved customer service by remaining flexible and working both platform and teller line as needed.
  • Knowledgeable of lending and banking policies and able to explain terminology in a way customers are able to understand.

 

January 2013Present

Motor Transport Operator/Squad Leader

310th Transportation Company

Directly responsible for Squad operations and oversees all junior enlisted soldiers outside of assigned Team. As a junior Non-Commissioned Officer, main duty is to complete assigned tasks from senior leadership.

  •  Oversaw assigned soldiers, recorded and organized counselings and personal files.
  • Conducted convoy operations such as route planning, risk management, and issue convoy safety briefs.
  • Maintained and diagnosed mechanical deficiencies on all vehicles and equipment before operation.
April 2016June 2017

Customer Service Manager

Walmart Supercenter

Oversaw front-end operations and provided daily shift floor coverage. Met customer needs by providing fast and friendly service in addition to making recommendations on money services and products offered by Walmart.

  • Trained new hires, troubleshot equipment, resolved customer issues, and communicated changes in policy to front-end associates.
  • Motivated associates to reach daily and monthly sales goals and educated associates and customers on the benefits of money services and products offered by Wal-mart 
  • Performed money service transactions such as: money orders, credit card applications, returns/exchanges, and bill pay.