Download PDF

Seth P. Chavez

Customer Service Manager

Professional Profile

Results-oriented with experience in retail management and military leadership. Effective with managing diverse team members to accomplish business goals. Strong communicator with strengths in time management and attention to detail.

Work History

December 2016June 2016

Customer Service Manager

Walmart Supercenter

Responsible for overseeing front-end operations and providing daily shift floor coverage. Meets customer needs by providing fast and friendly service and making recommendations, or providing advice, on money services and products offered by Walmart.

Job skills include:

  • Training new hires, troubleshooting, resolving customer issues, and communicating changes in policy to front-end associates.
  • Motivating associates to reach daily and monthly sales goals and educating associates and customers on the benefits of money services and products offered by Wal-mart 
  • Cash handling, auditing, performing money services such as: money orders, credit card applications, returns/exchanges, and bill pay.
April 2016December 2016

Support Manager

Wal-mart Supercenter

Supports Assistant Store Managers in all aspects of daily shift management including customer relations, inventory control, procedural tasks, and visual merchandising.

Job skills include:

  • Delegating and supervising projects assigned to salesfloor associates.
  • Enforces company regulations and issues disciplinary actions as necessary.
  • Trains new hires and helps resolves department and customer problems.
January 2013Present

Motor Transport Operator/Team Leader

310th Transportation Company

Directly responsible for Squad operations and oversees all junior enlisted soldiers outside of assigned Team. As a junior Non-Commissioned Officer, main duty is to complete assigned tasks from senior leadership.

  •  Oversee assigned soldiers, record and organize counselings and personal files.
  • Conduct convoy operations such as route planning, risk management, and issue convoy safety briefs.
  • Maintain and diagnose mechanical deficiencies on all vehicles and equipment before operation.