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Work experience

Dec 2014May 2015

Trace Agent

Harte Hanks

Ensured timely arrival of customer packages by placing and receiving coordinating phone calls between shippers and receivers, rescheduled pick-ups delivered incorrectly, estimated times of arrival upon customer inquiry, and coordinated expediting of urgent deliveries.

Jun 2014Nov 2014

Shift Leader

Back Yard Burgers

Managed employee placement on a daily basis, scheduled employee break times, maintained food quality and site cleanliness, facilitated catered events, and improved team cohesion.

Dec 2009May 2014

Shift Leader


Made schedules, ensured customer satisfaction by monitoring food quality, restaurant cleanliness, managed inventory, ordered supplies, interviewed potential employees, and contributed to increased store revenues.


Aug 2007May 2011


Glen Rose High School

Earned college credit for Anatomy & Physiology and Medical Terminology


May Gold                                                 Tera Fullerton                                   Troy Squires
District Manager                                     General Manager                                 Real-Time Analyst
Popeye's Chicken                                   Back Yard Burgers                              Harte Hanks
(870)723-4912                                          Benton, AR                                             Texarkana, TX
                                                                       (501)412-8854                                      (903)824-6029