Performed hardware and software support and installation.Participated in field installations, engineering and customer support.Operated computer help desk assisting users with problems and solutions.Diagnosed hardware problems with modems, printers, cables, or telephones.Performed troubleshooting of computer systems and related equipment. Performed software, hardware and Network upgrades. Performed routine maintenance on all types of computer equipment and printers.Knowledgeable in computer software, hardware and procedures. Diagnosed hardware failure, user errors. Configured and enhanced network performance. Assisted in the installation, configuration, and management of a LAN. Held full technical responsibility for local and wide area networking product. Installed video conferencing hardware, Replaced defective or inadequate software and hardware components. Reported weekly and monthly to regional manager providing written and oral reports. Skilled in administering LAN and WAN applications including, TCP/IP, Maintained data security, integrity, and recovery ability by performing daily and other routine backup operations.Configured and monitored internet security and prevented the access of unwanted websites Remotely.