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Serkan Taşkın

Assistant Outlet's Manager - Hilton Istanbul Bomonti Hotel and Conference Center


I am an open-minded, friendly and resourceful leader with a sound and optimistic outlook on all things in life. I posses an excellent ability to motivate others, coupled with the ability to communicate comfortably at all levels, therefore ensuring an excellent working environment for all members of the team to perform at their bests.

I have been in hospitality industry for 15 years. Therefore please take your time check my resume and see my skills,then drop me a message for your opportunities.

Your time in reviewing my confidential resume is greatly appreciated

Work experience

Oct 2013Present

Assistant Outlet's Manager

Hilton Worldwide

● Part of the pre-opening team ( opened in October 2014 )
● Setup standard operating procedures, concepts, strategies, MICROS and HACCAP standards for F&B
● Prepared the operating budgets for F&B for the year 2015 and 2016
● Manage the day-to-day operation of the outlets in accordance with established policies and procedures.
● Ensure prompt, efficient and accurate service in Food and Beverage operations with the aim of achieving the highest level of guest satisfaction. ● Meet and build a relationship with guests
● Act immediately on all guest complaints to ensure that corrections are made when possible.
● Assist in the planning of promotion, partnerships and marketing activities of the outlets.
● Monitor work of employees to ensure that established policies and procedures are being followed.
● Oversee all follow-up work to ensure non-recurrence of errors; works closely with departments to ensure compliance with established procedures.
● Counsel, guide and instruct assigned personnel in the proper performance of their duties.
● Manage diversity and communicates effectively across a multi-cultural environment.
● Prepare and coordinate the periodical performance reviews and one on ones with the team of managers.
● Taken corrective actions if necessary to ensure standards are maintained . ● Provide excellent guest satisfaction and increased productivity standards by utilizing available resources.
● Establish and administer training programs within the outlet, including new employee orientation.
● Coordinate the maintenance and development methods for high quality preparation of food and beverages.
● Maintain an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours.
● Maintain and instruct the team as to hygiene and safety policies and procedures and follows up to ensure hazards are eliminated.
● Perform other duties as assigned .

Jan 2005Present


Waiter Welcomed Guests Took orders and served all food and beverages. Delivered bill and payment to guest; returned change or credit card and signature slip to guest Ensured station and table set-ups are complete and performed various side duties as assigned by the Restaurant Supervisor. November 2001
Nov 2012Aug 2013

Room Service Supervisor


●Organizing all aspects of everyday operation in accordance with Restaurant manager.
●Full control of breakfast, lunch & dinner operations of restaurant.
●Daily divisional meeting participation, follow up on guest complaint, hotel vip arrivals comments, restaurant reservations.
● Daily departmental meeting with line employees to inform, train. Routinely greet guests, develop good customer relations, assure proper service and complete final quality check according to company standards.
●Maintain accurate inventories of products, organize daily market lists of food and beverage, calculate monthly sales reports for the outlets.
●Provide excellent guest satisfaction and increased productivity standards by utilizing available resources.
●Taken corrective actions if necessary to ensure standards are maintained.
●Collaborate with management to develop and carry out ideas and procedures, continuously improve department performance.


Mar 2013Present

Anatolian School

Tourism Administration and Hotel Management


Office  2010 – 2013


Adnan Atahan


Berk Tezveren


Murat Tuncel