Serhan Iseri

Work History

Work History

Ass. General Manager

Tumsas

Serhan ISERI

Ata 4/2 A Bloklar D:73 K:17

Atasehir / Istanbul

TURKEY

+90 532 295 66 28

+90 216 455 30 99

serhaniseri@hotmail.com

Birth Date & Place : 11.04.1970 - Ankara

Military Status :Completed

Driving License : B+A2

EDUCATION

1989 – 1993Yildiz Teknik University, Istanbul, Turkey

Electronic Engineering, Department of Electrical Engineering

1981 -1988Yukselis College, Ankara, Turkey

QUALIFICATIONS

  • Solid technical and sales experience
  • Communication skills
  • Ability to prioritize
  • Self confidence
  • Open minded to learn new things
  • Result oriented approach with strong analytical skills
  • Exceptional adaptability to different cultures and environments
  • Good analytical skills in electrical and mechanical systems and equipments
  • Coherent & creative team player with excellent interpersonal and superlative communication skills
  • Ability to manage multiple tasks in a pressured environment
  • Self-development and continuing personal development
  • Good initiative and ability to overcome obstacles
  • Goal and result oriented, self motivated and motivating leader
  • Strong coordinating and risk management skills
  • More than 15 years of experience with multinational companies and having knowledge of international business gained through co-operation with foreign suppliers
  • Good project management with analytical skills and decision making
  • Extended research skills

WORK EXPERIENCE

(1996 –present)TUMSAS AS – Istanbul, Turkey

Company Profile

Tumsas is an engineering company, working as exclusive Distributor in Turkey for some of the high-tech companies around the world.

ASSISTANT GENERAL MANAGER- BOARD MEMBER

Job description and responsibilities

SALES of IT and INDUSTRIAL EQUIPMENT

  • Managing all domestic and international sales activities
  • Preparing action plans for all the team members and setting targets
  • Prepare action plans by individuals as well as by team for effective search of sales leads and prospects
  • Maintain close working relationships with customers, include regular visits and contacts
  • Being the key person to coordinate the business relations with the foreign companies
  • Preparing marketing strategies in order to increase sales volumes
  • Identify/identifying and develop/developing new business opportunities
  • Develop and implement the strategies identifying and influencing the decision makers on the customer side
  • Not only visit all potential clients and existing customers but also coach sales team in achieving their sales and service targets through periodical visits
  • Reporting to the foreign companies about their competitors’ sales and marketing activities, pricing policies
  • Having an active role in preparing marketing reports and developing new projects for each represented foreign company
  • Building and maintaining strong relationship with the customers creating company loyalty while maximizing new business opportunities
  • Identify identifying and develop/developing new business opportunities within the own area; establish/establishing relations and business
  • Develop and implement the strategies identifying and influencing the decision makers on the customer side

AFTER SALES SERVICE

  • Responsible for service team management and coordination of all service related activities
  • Managing pre-sales and after sales activities
  • Manage and Co-ordinate service engineers and technicians in providing support according to Service Level Agreement (SLA) to customers
  • Managing warranty expense management and spare parts inventory management
  • Establishing new service channels with in key cities and countries
  • Managing the 8 branch offices in Turkey
  • Managing the call center
  • Promoting the service team in order to reach their targets

ADMINISTRATIVE

  • Reporting the market conditions quarterly to Chairman and foreign companies
  • Preparing business reportsincluding monthly forecast, weekly commitment and pipeline
  • Managing and coordination of sales engineers, service engineers and technicians

PROCUREMENT and WARE HOUSE MANAGEMENT

  • Managing the purchasing department
  • Setting targets annually in order to buy the same or better quality equipment
  • Coordinating the procurement for the production in order to arrive on time
  • Made agreements with the third companies that save money and let the third party keep the related stock and deliver to us right on production time

PRODUCTION

  • Responsible for all technical issues that the company is producing or representing
  • Being the key role for manufacturing of TUMSAS products such as Queuing Systems, Kiosks, ATM and payment systems
  • Managing the software / hardware department, giving tasks according to customer requests
  • Perform corrective actions on company’s products by checking and evaluating system performance under actual operating conditions

TRAINING

  • Participating or preparing training programs in order to increase the awareness of the equipments, products to sales and technical teams
  • Preparing test every 3 months in order to check the technical team and let them upgrade one upper level

ACCOMPLISHMENTS

  • Developed CRM integrations of database and credit card applications
  • Managed to procure/manufacture equipments to the foreign companies’ from Turkey
  • Set up the service department providing technical service to more than 5000 customers
  • Set up production lines for the global brands Tumsas is representing in Turkey by the help of entrepreneurially focused, international, independent and dynamic personality with a hands-on mentality
  • Provide 10 Million Euro revenue per year which is % 50 percentage of Tumsas’s whole revenue
  • Being the key person building up Call Center, responsible for managing their activities
  • Managed to set up the organization in order to install 3000 queuing systems in 3 years time with 80 technicians
  • Executing 50 projects per year such as developing software projects for banking sector including production of industrial equipment
  • Setting up new organizations of customer service by establishing regional departments enabling TUMSAS to minimize intervention time
  • Being a key person to provide distributorship of 38 global companies with a very good knowledge of national and international market
  • Outsourcing the spare parts by letting the third parties keep the stock which saves money
  • I have achieved ability to manage multiple tasks in pressured environmentand able to overcome obstacles by decision making

(1994 – 1996)AKIN OZAY ENGINEERING CONSTRUCTION COMPANY– Istanbul,Turkey

MANAGER

  • Recording, tracing and monitoring, purchasing of all materials needed for turnkey projects
  • Scheduling purchasing activities and preparing reports for  all procurement activities
  • Plan, coordinate, direct and supervise personnel, sub contractors and vendors engaged on projects ensuring that they complete the work on time, within budget and to the quality specified
  • Responsible for the efficient administration of payrolls, insurances, HR related issues of 300 employees
  • Responsible for the coordination of 12 construction sites in Russia.
  • Managing the financials such as General Ledger and budget of the company
  • Visiting the construction sites, receiving reports regarding the operations of constructions
  • Responsible for coordination, execution and control of all procurement activities concerning the managerial issues of construction sites

(1993 – 1994)HONTEL HOLDING - Istanbul, Turkey

ELECTRIC ENGINEER

  • Responsible for projects regarding city lighting in cities.
  • Following the tenders, controlling the subcontractors and checking the completion of work that was performed by subcontractors for Hontel Holding.
  • Reporting to the management about the status of projects and preparing reports to TEK in order to get progress payment for each stage.
  • Having an active role in following up the progress payments of 6 towns in Turkey and reporting directly to the vice president of the holding.

LANGUAGE

EnglishFluent

TurkishNative

Russian Beginner

PERSONAL INTEREST

Being an active member of TUSIAD as a representative from TUMSAS

Computers and Internet

Member of FinPro

Playing tennis, skiing, diving, swimming, sailing

REFERENCE

References available upon request

Skills

Skills

General Skills

Developed CRM integrations of database and credit card applications Managed to procure/manufacture equipments to the foreign companies’ from Turkey Set up the service department providing technical service to more than 5000 customers Set up production lines for the global brands Tumsas is representing in Turkey by the help of entrepreneurially focused, international, independent and dynamic personality with a hands-on mentality Provide 10 Million Euro revenue per year which is % 50 percentage of Tumsas’s whole revenue Being the key person building up Call Center, responsible for managing their activities Managed to set up the organization in order to install 3000 queuing systems in 3 years time with 80 technicians Executing 50 projects per year such as developing software projects for banking sector including production of industrial equipment Setting up new organizations of customer service by establishing regional departments enabling TUMSAS to minimize intervention time Being a key person to provide distributorship of 38 global companies with a very good knowledge of national and international market Outsourcing the spare parts by letting the third parties keep the stock which saves money I have achieved ability to manage multiple tasks in pressured environment  and able to overcome obstacles by decision making

Objective

Willingness to work in harmony with colleagues and a high grade of empathy and determination to establish and sustain smooth and workable relations with the clients from various cultures and background. As a leader, I like to work with the group, motivate them and give tasks